Adelyn Torralba

Outsourcing Virtual Assistants Key Takeaways: 1. Determining the sides of marketplaces and knowing which should come first. a. Sides of Marketplaces i. Handpick top-notch virtual assistants to work for your customer. This should come first because it is easier to bring virtual assistants to the marketplace. Once you have customers, it will just be easier for you to delegate the task to a qualified VA. 1. To get the ball rolling, hire a recruitment personnel first via: a. Upwork b. Freelancers c. Craigslist d. Onlinejobs.ph e. Kalibrr 2. Once you have a recruitment personnel, instruct him or her to search for VA’s via the same platforms or other related platforms. ii. Finding entrepreneurs and businesses through direct and indirect marketing. Your goal is to test the waters first. Bring in a small number of entrepreneurs/businesses to the platform, build relationship with them and gather their feedback before going full scale. 1. Market your platform via: a. Podcasting b. Posting to social media sites (Twitter, Facebook, LinkedIn, Instagram) c. Writing content on your own blog 2. Knowing how to effectively screen out virtual assistants a. Tips on how to filter virtual assistants i. Include a test task that is related to the actual task that they’d be doing on your business, only providing a certain amount of detail. ii. The test task should be done upfront to filter or screen out qualified VA’s. iii. Test the virtual assistant if they did their research by asking them something about your company and what your company does. iv. Test the virtual assistant’s communication skills and understanding by letting them recall what you said about your company and what your company does. v. Explain something to the VA and let the VA explain it back to you vi. Create a training program that the VA can take, where only those who passed can actually work for your platform 3. Taking full advantage of being a small player. There are certain benefits of being a small player, wherein you could do things that big platforms couldn’t do. The small things you do for your customers will pay off in the long run. a. Create a unique experience for your customers by: i. ii. iii. iv. Sending each customer personalized thank you video. Sending a random physical gift that you think they will appreciate. Adding a live chat technology to your platform where customers can contact you or get answers instantly Encouraging customer interaction