Adelowo Oluwapelumi

OLUWAPELUMI RACHEAL ADDRESS ADELOWO LAGOS, Nigeria Administrative Support Specialist – Remote Professional Summary Core Competencies Professional Experience (- - I am a detail-oriented and reliable professional with over 3 years of combined experience in customer service, data analysis, and process improvement.Skilled in managing schedules, handling correspondence, and supporting clients with professionalism across remote platforms. Known for clear communication, problem-solving, and strong attention to detail in fast-paced environments. Techsavvy and highly organized, with a proven ability to multitask and prioritize. Seeking to contribute as a part-time Administrative Assistant by leveraging my client support experience, adaptability, and commitment to delivering high-quality results.          CRM & Data Management Systems. Microsoft Office Suite (Excel, Word, PowerPoint, Visio). Customer Service & Relationship Management. Verbal & Written Communication. High-Speed Internet & Remote Tools Proficiency. Attention to Detail & Organization. Conflict Resolution & Problem Solving. Data Entry & Analysis. Process Documentation & Reporting. Remote Administrative Assistant Freelance | Remote, May 2023 – Present  Provided administrative support to small business clients, managing scheduling, client communication, and digital filing  Handled customer inquiries via email and phone with a 95% satisfaction rating  Created and maintained spreadsheets, reports, and appointment records  Supported onboarding for new clients and coordinated internal updates Customer Service Representative GlobalTech Inc., Tokyo, Japan, May 2023 - June 2024   Led a team of customer service representative, providing guidance and support to ensure excellent customer service delivery. Analyzed customer feedback and implemented process Administrative Coordinator Brightline Consulting | Remote, Jan 2021 – Apr 2022      Managed student enrollment and record-keeping, ensuring accurate data processing. Managed executive calendars and scheduled over 100 appointments monthly. Prepared proposals, managed project documentation, and conducted data entry with 100% accuracy. Liaised with clients, scheduled check-ins, and supported project tracking. Collaborated cross-functionally via Zoom, Slack, and Asana. Senior Customer Service Agent AussieCare Pty Ltd., Sydney, Australia, July 2020 - June 2021    Utilized CRM software to track customer interactions and identify trends, informing strategic decisions and service enhancements. Resolved complex customer complaints and escalated issues, achieving a 97% customer satisfaction rate. Collaborated with the quality assurance team to implement process improvements and enhance customer experience. University of Benin, Benin City, Nigeria Education B.Sc in Botany August 2026 (in progress) Aksund Data Academy, Lagos, Nigeria Diploma in Data Business Management March 2021 - December 2021 Technical Skills Certification & Training Soft Skills     Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Google Workspace (Docs, Sheets, Meet). CRM Platforms (Salesforce, Freshdesk, Zoho). Remote Work Tools (Zoom, Slack, Trello, Microsoft Teams).    Customer Service Excellence Training Data Analytics for Beginners Remote Work Productivity Masterclass      Strong Analytical & Problem-Solving Skills. Excellent Communication & interpersonal Skills Ability to work independently & in a team Attention to Detail & process Optimization Adaptability & willingness to learn