Adelowo Oluwapelumi

am a dedicated and detail-oriented administrative support professional with over three years of experience in customer service, data analysis, and remote operations. My background reflects a strong commitment to client satisfaction, organization, and delivering results in fast-paced environments.

Currently working as a Remote Administrative Assistant, I support small business clients by managing schedules, organizing digital files, and handling customer communication. I’ve maintained a 95% satisfaction rate through clear communication and efficient task execution. My work involves creating spreadsheets, tracking appointments, and assisting with client onboarding, all of which require a high level of accuracy and discretion.

Previously, I served as a Customer Service Representative at GlobalTech Inc. in Tokyo, where I led a team and improved service processes based on customer feedback. My ability to analyze data and implement changes contributed to stronger client relationships and more efficient workflows.

As an Administrative Coordinator at Brightline Consulting, I was responsible for managing enrollment data, executive calendars, and over 100 monthly appointments. I prepared proposals, maintained accurate project records, and collaborated across departments using tools like Zoom, Slack, and Asana.

Earlier in my career, I worked as a Senior Customer Service Agent at AussieCare Pty Ltd. in Australia, where I resolved high-level customer issues and improved satisfaction rates to 97%. I also contributed to strategic service improvements through CRM data analysis and coordination with the quality assurance team.

My technical skills include Microsoft Office, Google Workspace, CRM systems like Salesforce and Zoho, and remote platforms such as Trello and Microsoft Teams. I also hold a diploma in Data Business Management and certifications in customer service and data analytics.

I am highly organized, tech-savvy, and thrive in remote and collaborative work environments. With strong communication skills, a problem-solving mindset, and the ability to adapt quickly, I’m confident in my ability to support businesses and drive administrative

efficiency.