Adelaida Peña Aguilar

EXPERIENCE ADMINISTRATIVE ASSISTANT, PROSAMINERALES JUNE – NOVEMBER 2022 ADELAIDA PEÑA AGUILAR ADMINISTRATIVE AND COMMERCIAL ASSISTANT • • • PROFILE Highly organized Administrative Assistant, standing out for my exceptional communication skills, both oral and written, which allows me to understand and effectively address the needs of my clients. I specialize in calendar management, top-notch customer service, professional email writing, and performing various administrative tasks. I am looking for opportunities that allow me to provide quality administrative support to companies or professionals that require an efficient and proactive service. Contact-- Duitama Boyacá, Colombia Activities and interests Customer service Data management Reports and presentations Administrative Assistant specialized in Customer Service and Portfolio Recovery Management, guaranteeing excellence in Process Quality Control. Expert in writing electronic correspondence, focused on effective solutions for asset recovery. Committed to providing outstanding Customer Service and continuous improvement of administrative processes. Administrative Management Optimization COLABORADOR DE TIENDA, JUSTO Y BUENO FEBRUARY 2020 – JULY 2021 • • Excellence in customer service, ensuring an outstanding purchasing experience and loyalty at Mercadería S.A.S. • • Efficient management of product rotation, maximizing inventory freshness and availability. • • Accurate inventory management, optimizing resources and reducing waste. COMMERCIAL SUPERVISOR, CREMHELADO JANUARY 2015 – FEBRUARY 2019 • Comprehensive customer service management, ensuring a high quality service experience. • Efficient administration of monetary flows and billing processes, optimizing profitability. • Monitoring and compliance with key performance indicators to achieve business objectives. • Rigorous inventory supervision, guaranteeing optimal product availability and rotation. • Dynamic leadership in team management, fostering a productive and motivating work environment. Strategic organization of work schedules, maximizing operational efficiency DEGREE IN BUSINESS ADMINISTRATION PEDAGOGICAL AND TECHNOLOGICAL UNIVERSITY OF COLOMBIA APRIL 2003 Email and Appointment Management Event planning Administrative support SENA ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ 50 hours of SGSST. Occupational Health, SST, SENA, november 2019 Payroll settlement and social benefits, SENA, june 2019 Administration and Recovery of the Credit Portfolio, SENA, September 2021 Administrative for Safe Work Area Managers at heights, SENA, December 2021 Inventory Management and Control, SENA, october 2021 Use of Microsoft Office Tools 2016: Excel, SENA, september 2021 Approach and Trends of Electronic Business, SENA, november 2021 Customer Service: A Personal Challenge, SENA, november 2021 Management indicators, SENA, november 2021