ADEKOYA ELIZABETH
CUSTOMER SUPPORT LEADS
-|-|Abuja, Nigeria
https://www.linkedin.com/in/elizabeth-adekoya-b978a0248
PROFESSIONAL SUMMARY
Dedicated customer service representative with over two years of experience in providing exceptional
service and resolving customer inquiries and concerns. Skilled in building strong relationships with
clients and delivering personalized support to ensure customer satisfaction. Seeking to leverage my
expertise in a challenging role where I can continue to enhance customer experience and contribute to
organizational success.
AREA OF EXPERSITE
Empathetic
Conscientious
Responsive
microsoft 365
Multitasking ability
Tolerant
Compassionate
Cold calling
Adaptability
problem solving skills
Time management
Proactive
Excellent communication skills
Resourceful
Google workspace
PROFESSIONAL EXPERIENCE
Trendy looks by Mo
October2022-Present
Marketing /Customer service manager
Constantly meeting my target, and worked towards the company surpassing its target by 10%
Accomplishments:
Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the website
Consistently generated additional revenues thorough product knowledge and friendly sales techniques by 85%
Actively evaluated employee engagement to ensure employees were involved and satistied, resulting in a 25%
rise in employee satistaction
Promptly handled an average of 80 customer support calls and addressed concerns about facilities, product
mishaps, with a 95% customer satisfaction rate.
Achieved a 100% customer approval rating by helping them make purchasing choices by identifying their
storage needs and suggesting storage solutions.
Hb supermarket
May2021-Aug2022
Sales / Customer Service specialist
Lead operations, achieving growth of 100% in one year. Lead a team of 5
Accomplishments
Demonstrated proficiency in resolving a substantial volume of customer complaints with a 95%
satisfaction rate, showcasing adept communication and problemsolving abilities.
Introduced a post-service follow-up procedure resulting in a 20% increase in customer retention,
reinforcing their importance and ensuring timely issue resolution.
Provided training and mentorship to new customer service staff, yielding a 15% enhancement in team
productivity and reducing call handling duration.
Engineered and optimized a novel ticketing system, leading to a 30% reduction in response time to
customer queries, thereby enhancing overall service effectiveness.
Acknowledged with the "Employee of the Month" accolade three times for outstanding service and
unwavering dedication, consistently surpassing customer service benchmarks.
Education
FCT college of education zuba Abuja.
English education
