Adekoya Elizabeth

Trendy looks by Mo

October2022-Present

Marketing /Customer service manager

Constantly meeting my target, and worked towards the company surpassing its target by 10% Accomplishments:

• Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the website
• Consistently generated additional revenues thorough product knowledge and friendly sales techniques by 85%
• Actively evaluated employee engagement to ensure employees were involved and satistied, resulting in a 25% rise in employee satistaction
• Promptly handled an average of 80 customer support calls and addressed concerns about facilities, product mishaps, with a 95% customer satisfaction rate.
• Achieved a 100% customer approval rating by helping them make purchasing choices by identifying their storage needs and suggesting storage solutions.

Hb supermarket

Sales / Customer Service specialist

May2021-Aug2022

Lead operations, achieving growth of 100% in one year. Lead a team of 5

Accomplishments

• Demonstrated proficiency in resolving a substantial volume of customer complaints with a 95% satisfaction rate, showcasing adept communication and problemsolving abilities.
• Introduced a post-service follow-up procedure resulting in a 20% increase in customer retention, reinforcing their importance and ensuring timely issue resolution.
• Provided training and mentorship to new customer service staff, yielding a 15% enhancement in team productivity and reducing call handling duration.
• Engineered and optimized a novel ticketing system, leading to a 30% reduction in response time to customer queries, thereby enhancing overall service effectiveness.
• Acknowledged with the "Employee of the Month" accolade three times for outstanding service and unwavering dedication, consistently surpassing customer service benchmarks.