Adekola Oluwatosin Adeyemi

ADEKOLA OLUWATOSIN ADEYEMI (- Email:- PROFESSIONAL PROFILE Motivated Customer Service Professional with verified years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry and mentoring skills. Efficiently managed high call volumes, delivering attentive service within designated timeframes. Expertise in adhering to communication protocols, resolving inquiries promptly and effectively. Leveraged market analysis to deliver tailored solutions and upsell strategically, driving revenue growth. A STRENGTH AND EXPERTISE Communication Negotiation Skills Problem Resolution Time Management Product Education Team Leadership Client Relationship Management Strategic Planning Interpersonal skill PROFFESIONAL EXPERIENCE Sales Representative - Car Blogger Auto Hub Accomplishments:  Demonstrated exceptional follow-up techniques through phone calls and email correspondence, leading to a 15% improvement in client conversion rates.  Developed and implemented effective sales strategies to boost sales by 15%.  Implemented a customer feedback system, resulting in a 20% improvement in customer satisfaction scores and a 15% decrease in customer complaints. Partnership with marketing team to develop and execute promotional campaigns to drive sales.   Participated in car shows and other marketing events, generating leads that contributed to a 20% increase in new business opportunities. Customer Relationship Manager Mind Builders Computer Academy - Accomplishments:  Generated and closed 3 of the 7 sales leads required to start the customer validation. Conducted research to proactively identify trends and other relevant business insights, turning insights into actionable and quantifiable opportunities. Asked open-ended questions to assess customer needs. Collaborated with sales and marketing teams to develop targeted client engagement campaigns, driving retention and acquisition efforts. Delivered personalized assistance to clients, increasing their understanding and confidence in products and services by 25%.     Sales Manager - Ambassador’s cakes and Pastry Accomplishments:      Resolved customer complaints by investigating issues and making recommendations to management, receiving 5-star reviews. Coordinated in hosting weekend outings with small groups of 3-7 clients at a time, improving knowledge in pastry business. Drove revenue growth by identifying and capitalizing on upselling prospects, aligning product offerings strategically with customer needs. Cultivated relationships with shoppers, provided recommendations and gained excellent feedback on 80% of customer reviews. Demonstrated expertise in adhering to established communication protocols, adeptly navigating various topics to resolve customer inquiries and address concerns promptly and effectively. EDUCATION Ifedore Community High School, S.B. Ojo, Osun State. Senior Secondary School Certificate 2004 Fadehan Nursery and Primary School, Ile-Ife, Osun State 1995 First School Leaving Certificate LANGUAGE English REFERENCE Available on request.