Contact
- (Mobile)-
www.linkedin.com/in/
adefemisefunmidolabomi
(LinkedIn)
Top Skills
Attention to Detail
Effective communication
Operations Management
Languages
Arabic (Limited Working)
Yoruba (Native or Bilingual)
English (Native or Bilingual)
Certifications
Adefemi Sefunmi Dolabomi
Customer Support Specialist || Customer Success Advocate || ClientFocused Customer Service Expert
Oyo State, Nigeria
Summary
I am a diligent and experienced customer support expert with a
strong track record of creatively solving problems and achieving
satisfactory outcomes through tact and diplomacy. With 5
years of hands-on experience, I am proficient at handling direct
customer inquiries and complaints, consistently delivering excellent
customer experiences and creating an exceptional customer
journey to enhance retention. I excel in competitive, fast-paced
environments and thrive as a valuable team player. I am well-versed
in utilizing CRM application, ticketing systems, live chat software,
communication and collaboration tools, feedback and survey tools.
Jobberman Soft-Skills Training
Goggle digital skills
Customer Service Representative
Certification (CSRC)
Digital skills - Social Media
Financial Analysis Fundamentals
Experience
UBA Group
4 years 1 month
Customer Service Officer
Honors-Awards
June 2020 - Present (3 years 7 months)
Ibadan
Most Resourceful Customer Service
Person
- Attending to customers complaints.
- Up-sell products and services, document all customers complaints and
information in the computer system.
- Research, identify and resolve customer complaints using applicable
software such as CRM.
- Escalating issues appropriately to the right channels through ticket raising for
customers complaints and inquiries.
- Ensure quality services to customers.
- Build customer loyalty.
Bank Teller
December 2019 - May 2020 (6 months)
Ibadan
• Assist bank customers deposit and withdraw their moneys.
• Resolve discrepancies in accounting processes.
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• Verify and reconcile balances for individual cash drawers.
• Identify and resolve customer needs.
• Process and perform daily bank transactions.
• Accept customer deposits and loan payments.
• Process all franchises transactions.
iSON BPO - Leading BPO Service Provider in Africa
Contact Center Representative
December 2018 - May 2019 (6 months)
Ibadan
- Answer courteously inbound calls.
- Respond to customer inquiries.
- Generate customer interest in the services or products offered by the
company.
- Provide personalized customer service by responding to the needs of the
customers.
- Ensure feedback from the customer to further improve the customer services.
- Build customer loyalty by follow-up of customer calls.
- Evaluate problems of the customers and provide logical lasting solutions.
- Manage filing, mailing, correspondence and other management tasks.
South Western Hotel
Account Manager
April 2015 - June 2016 (1 year 3 months)
Ado Ekiti, Ekiti, Nigeria
! Prepare asset, Liability and capital account entries by compiling and
analyzing account information.
! Ensure company accounts and returns are filled correctly on time.
! Preparing bank reconciliations by reviewing and verifying the accuracy of
account balances in accordance with bank statements.
! Preparing financial reports, including monthly statements and annual audits,
Processing payroll for all employees.
Education
University of Ibadan
Bachelor's degree, Sociology · (2019)
Crown Polytechnic
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Diploma, Business Administration and Management · (2014)
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