Adefemi Sefunmi Dolabomi

I am a diligent and experienced customer support expert with a strong track record of creatively solving problems and achieving satisfactory outcomes through tact and diplomacy. With 5 years of hands-on experience, I am proficient at handling direct customer inquiries and complaints, consistently delivering excellent customer experiences and creating an exceptional customer journey to enhance retention. I excel in competitive, fast-paced environments and thrive as a valuable team player. I am well-versed in utilizing CRM application like Zendesk, ticketing systems, live chat software, communication and collaboration tools, feedback and survey tools.