Adedolapo Marian Akinwunmi

AKINWUNMI ADEDOLAPO-MARIAN Remote |-| LinkedIn: linkedin.com/in/akinwunmi-adedolapo-marian- Professional Summary Resourceful and articulate Customer Support Specialist with over 4 years of experience providing remote assistance across email, chat, and digital platforms. Proven ability to resolve customer inquiries, manage client communications, and support internal teams. Committed to delivering empathetic, timely, and solution-oriented service while leveraging technology to drive efficiency. Core Competencies - Customer Service & Support - CRM Tools: HubSpot, Zendesk, Zoho - Virtual Assistance & Administrative Support - Remote Team Coordination - Calendar & Inbox Management - Live Chat & Email Communication - Google Workspace, Zoom, Slack, Trello Professional Experience Customer Support Specialist (Remote) Freelance / Smart Store NG | Remote | 2021 - Present - Handle customer inquiries and complaints via email and chat, ensuring timely resolution. - Document client interactions in CRM platforms to maintain updated service histories. - Collaborate with team members to escalate unresolved issues and improve processes. Virtual Assistant & Administrative Support (Remote) Private Clients via Upwork & Direct Hire | Remote | 2020 - Present - Support business owners with email management, scheduling, research, and task coordination. - Use cloud-based platforms like Google Workspace and Trello for seamless workflow management. - Maintain accurate documentation, meeting notes, and digital file organization. Administrative Support Assistant GlobalTech Solutions | Lagos (Remote) | 2018 - 2020 - Assisted remote teams with data entry, internal communication, and report preparation. - Managed calendars, arranged virtual meetings, and tracked project progress. - Maintained confidentiality and ensured efficient recordkeeping. AKINWUNMI ADEDOLAPO-MARIAN Education Bachelor's Degree in Accounting Suprieme Sainte Felicite, Republic of Benin - 2016