Adedolapo Marian Akinwunmi

Hello I am Marian a results driven and highly reliable Virtual Assistant, Customer Support Representative, and Community Manager with 5+ years of proven experience supporting businesses, teams, and customers remotely.

I specialize in delivering exceptional customer experiences, managing digital communities, and handling administrative tasks that keep operations smooth and organized. Whether it’s responding to inquiries, scheduling meetings, managing inboxes, or moderating online groups, I do it all with precision, professionalism, and a smile.

What sets me apart?

 Customer Support Expertise

I’m proficient in using tools like Zendesk, Intercom, Fresh Desk, and HubSpot CRM to provide real-time, empathetic, and efficient support. I handle live chats, emails, and helpdesk tickets, ensuring that every customer feels heard, valued, and satisfied.

Virtual Assistance Excellence

From calendar and email management to research, data entry, and document preparation, I provide reliable back-office support to help clients stay productive. I’m highly organized, detail-oriented, and able to work independently with minimal supervision.

Community Management Skills

I help brands build strong relationships with their audiences by managing Facebook groups, Slack channels, Discord servers, and online forums. I know how to foster engagement, resolve conflicts, and keep communities active and aligned with company values.

 Tools & Platforms I Use:

Communication: Slack, Zoom, Gmail, WhatsApp

Project Management: Trello, Asana, ClickUp, Notion

Customer Support: Zendesk, Intercom, Freshdesk, HubSpot

Admin Tools: Google Workspace, Microsoft Office, 

Social Media: Facebook, Instagram, LinkedIn, Discord, Twitter/X

I’m adaptable to different time zones and thrive in fast-paced, remote-first environments. My commitment to confidentiality, punctuality, and clear communication ensures that your business is always in good hands.

If you’re looking for someone who brings heart, skill, and consistency to your team 

let’s connect!