Adedamola Oyewo

ADEDAMOLA OYEWO Lagos, Nigeria | -. |-| LinkedIn PROFESSIONAL SUMMARY Dynamic and results-driven Customer Service Representative with 5 years of experience in remote and hybrid roles across hospitality, entertainment, and communication sectors. Proven expertise in chat support, client engagement, email marketing, CRM systems, and ongoing B2B customer success management training. Adept at resolving complex issues, enhancing customer satisfaction, and collaborating with global teams. Eager to contribute to mission-driven organizations while continuing to grow in international customer success environments. CORE SKILLS AND TOOLS • • • • • • • • Customer Support (Live Chat, Email, Phone) CRM Tools: Salesforce, Ameyo Chat Support Platforms: Zendesk, LiveChat Email Marketing: Mailchimp, HubSpot Conflict Resolution & Problem Solving B2B Customer Success Management Strong Written & Verbal Communication Remote Collaboration & Team Communication PROFESSIONAL EXPERIENCE Customer Service Representative Aura by Transcorp Hotels | Remote | 12/2022 - 06/2025 • Proactively managed 10+ hotel bookings weekly by promoting services via personal WhatsApp status, resulting in a 50% boost in booking efficiency and increased brand visibility. • Took initiative to support onboarding and training of new agents, addressing frequent booking errors caused by misquotations. This proactive mentoring reduced booking inaccuracies from 20% to 5%, improving overall team efficiency and guest satisfaction. • • Managed an average of 84 daily inbound and outbound calls using Ameyo CRM, resolving client issues efficiently and contributing to a measurable improvement in first-call resolution rates and overall customer satisfaction. Proactively contacted 100+ hotel and apartment partners daily to resolve complaints, clarify pricing discrepancies, and ensure accurate quotation updates — restoring customer trust and reducing complaints tied to inconsistent group listings Customer Service Representative Outcess Nigeria, Lagos | Remote | 03/2021 – 02/2022 • Delivered exceptional call management services for a wide range of clients, ensuring professional, brand-aligned communication across every interaction. • Accurately documented and relayed client messages with speed and clarity, contributing to seamless information flow and timely customer support. • Consistently achieved over 90% customer satisfaction scores by resolving concerns with empathy, active listening, and a solutions-first approach. Chat Support Representative Hiventy Recording Studio | Remote | 03/2020 – 07/2021 • Coordinated scheduled VOAs and ensured timely payments, while promptly escalating complaints to appropriate departments to maintain smooth operations and vendor satisfaction • Provided real-time multilingual chat support for Hiventy Studio, assisting clients with translation while ensuring fast, accurate, and culturally sensitive communication. • Managed and tracked customer interactions and complaint resolutions using Google Sheets as a lightweight CRM, enabling accurate records Customer Support Agent up Ayanjo Dance Company | Hybrid | 03/2013 to 07/2020 • Addressed 10+ inquiries regardingg cultural productions and promotions, personally resolving 50% of the concerns within the first call to increase customer satisfaction ratings • Fostered customer loyalty by sending personalized new month greetings and celebratory messages for birthdays and anniversaries, occasionally offering complimentary event tickets to mark special occasions, making clients feel valued, seen, and appreciated • Fielded and resolved 15+ daily inquiries concerning promotional campaigns, cultural details and ticketing Information achieving a 95% customer satisfaction rate based on post interaction survey. Virtual Assistant Feet-Prints LTD | Fernandez Micheal | Remote | 02/2010 - 03/2012 • • Scheduled and managed meetings, rehearsals, and personal appointments, reducing missed engagements by over 50%. Ensured strict confidentiality while handling sensitive schedules, documents, and high-profile appearances. Virtual Sales Representative Abimbola Adelakun | Remote | 05/2008 -12/2010 • Engaged prospects through needs-based conversations, matched them with the most suitable service offerings, and converted leads into paying customers to exceed sales targets • Built strong customer relationships, driving repeat business. EDUCATION Bachelor of Arts in Performing Arts University Of Ilorin 2009 – 2013 CERTIFICATIONS • Alison Academy, Galway, Ireland | 2020 – 2025 • • • • Diploma in Customer Service (In progress) B2B Customer Success management Introduction to virtual Assistance Certificate of completion in Customer Service LANGUAGES English: Native Proficiency German: Beginner (Currently Learning)