Adedamola Oyewo

I am Adedamola Oyewo, a passionate and result driven customer service specialist with strong experience working remotely and hybrid across hospitality, education, tech and creative sectors. Over the years, I have built a reputation for being attentive, calm under pressure and deeply committed to ensuring that every customers feel heard, valued and satisfied.

In terms of education and certification, I hold a diploma in customer service from Alison University, a certification of completion from Midramo consult and I am presently undergoing B2B customer success management Training through Alison. These programs have broadened my understanding of customer engagement, problem solving and sales conversion strategies.

My time with Ayanjo Dance Company involved managing customer experience for events and merchandise. I learned to balance creativity with structure ensuring that clients received timely response and support with human touch. Prior to this I spent 4years as a primary school teacher, a role that refined my patience, communication and people management skills. My core strength is live chat, conflict resolution, strong communication, customer retention, being teachable, proactiveness to mention a few.

I will state that I am detailed oriented, highly adaptable, passionate, teachable and connecting with people across different culture and backgrounds as my experience has taught me the importance of empathy, clear communication with proactiveness that I bring to every team I am part of either in resolving a simple issue or managing complex client concern to give an excellence customer experience.