Experienced and customer-centric professional with a strong background in customer support and a deep understanding of the business sector. In addition to my expertise in customer support, I bring extensive experience in teaching English, further enhancing my ability to communicate effectively and provide exceptional service to clients. I have a demonstrated success in providing intuitive and dedicated customer service, ensuring client satisfaction and fostering long-term relationships. With a proven track record of handling a diverse portfolio of over 2,000 clients, I consistently achieve a conversion rate of above 15%. My skills extend to various aspects of customer support operations, including sales management, market segmentation, market research, business development, and streamlining sales processes. Moreover, I have been instrumental in closing sales worth over 100 million in the forex industry within a span of less than 1 year, showcasing my ability to deliver outstanding results.