Adanna Anthonia Onyeagusi

ADANNA ANTHONIA ONYEAGUSI Abia State, Nigeria. -.-Customer Support // Customer Service Representative PROFESSIONAL SUMMARY Diligent and detail-oriented customer support/customer service personnel, with over a year experience in providing efficient support and satisfaction to customers with creative and knowledgeable solutions. Fast in grasping procedures or laid down instructions in virtual environment and providing initiatives on how to simplify complex issues to easy concepts for customers’ understanding. Skilled in organizational/administrative practices, appointment setting and scheduling. EXPERIENCE 02/2023 TO CURRENT CUSTOMER SUPPORT REPRESENTATIVE (UNIKEN GLOBALS) • Enhanced customers’ satisfaction by efficiently addressing and resolving their inquiries and concerns. • Helped large volume of customer’s everyday with positive attitude and focus on customers satisfaction. • Addressed customers’ complaints and mitigated dissatisfaction by employing timely and on-point solutions which in turn yielded a 30% increase in customers repurchase Used Zendesk and Hubspot to create tickets and provide support for customers. • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations resulting in a 100% satisfaction rate. • Served as a first point for customers and enlightened them about product features. • Used CRM tools and project management tools such as Asana, Intercom and Trello for effective customer support. EDUCATION NNAMDI AZIKIWE UNIVERSITY B.PHARM SKILLS • • • • • CRM tools (Hubspot,Freshdesk,Zendesk) Project management tools (Asana, Trello, Clickup) Complaint resolution. Interpersonal skills. Customer service..