Adanna Anthonia Onyeagusi

•       Enhanced customers’ satisfaction by efficiently addressing and resolving their inquiries and concerns.

•       Helped large volume of customer’s everyday with positive attitude and focus on customers satisfaction.

•       Addressed customers’ complaints and mitigated dissatisfaction by employing timely and on-point solutions which in turn yielded a 30% increase in customers repurchase            .Used Zendesk and Hubspot to create tickets and provide support for customers.

•       Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations resulting in a 100% satisfaction rate.

•       Served as a first point for customers and enlightened them about product features.

.Used CRM tools and project management tools such as Asana, Intercom and Trello for effective customer