EGWUONWU, ADAEZE MOSES
Lagos State, Nigeria, -,-LinkedIn URL: linkedin.com/in/adaeze-akinte-
Professional Profile
Seasoned Customer success, sales, customer service, and account management professional with exceptional success in the
business-to-business(B2B) and business-to-customer sector with 4 years of experience in a start-up and SaaS company.
Proven track record in account management, customer support, churn rate reduction, exceeding sales goals, growing
business, and expanding territories. Accomplished in overseeing and fostering relationships with customers and clients, for
sustained business growth. Also, a successful sales professional, with experience in SaaS sales, and SaaS solutions sales,
successful in expanding territories with a tenacious and focused mentality and a remote work advocate.
Skills
Tech Stack
Excellent Written and Verbal Communication Skills
Time Management & Prioritization
Technology Savvy
Problem Solving skills
Initiative-driven
Innovative thinking
Customer Relationship Management
Empathetic and collaborative nature
Technical product demonstration
Slack, Loom, Vidyard, Calendly,
Salesforce, ZohoCRM, Microsoft Office
tools, Pipedrive, Outlook, LinkedIn Sales
Navigator, Zoom, ZoomInfo, Klenty,
Apollo, Zendesk
Basic understanding of Javascript, HTML, CSS
Education and Qualification
Master’s in Business Administration
Nexford University, Washington DC.
Work Experience
Customer Success Associate
2019 - 2021
August 2022 – Present
Stames (Remote)
Manage the software accounts of the customers,
help them renew their subscriptions
Onboarding of new customers onto the platform
Ensuring the success of the customer while using the product
Cross-selling and upselling
Network Development (Europe/North Africa)
March 2022 – July 2022
Container xChange, Germany (Remote)
Making 50+ cold calls and sending 50+ Email Cadences via Klenty per day
Achieved a 75% booking to attend ratio through vigorous follow-up and high resilience
Lead prospecting using ZoomInfo, LinkedIn, and Google search to build up a robust pipeline
Work together with our sales Managers mastering our CRM system (Pipedrive) to report on all important
activities and insights gathered throughout the whole sales process
Creating and maintaining a long-lasting relationship with leads to reduce their churn rate
Preselect and identify decision-makers, demonstrate the xChange value proposition and set up demo calls
with the sales team
Customer Success Representative (Remote)
April 2021 – February 2022
Gokada, Nigeria
Made 40+ cold calls and emails per day equaling 100+ activities per day
Upselling and cross-selling the company’s product to existing clients to increase revenue and increase
customer’s lifetime value
Attained a 100% quota through creative prospecting of my company’s ICP
Managing and prioritizing multiple client requests daily
Maintaining a database of potential customers and creating long-lasting relationships
Onboarding new customers onto the platform and educating them on how to use the product
Relationship Manager
Ikeja Electric Plc., Nigeria
June 2017- December 2021
Successfully managed over 2,000 customer accounts and provided a solution to their account-based issues
Awarded for revenue loss reduction in 2020
Head Office Award for top 10 best performing Account managers during Tariff Reclassification Exercise in 2017
Expanded my assigned territory by over 300% and negotiated successful contracts by seeking out new clients and
utilizing leadership skills
Grew my territory from 729 customers to 2,200 customers which resulted in a 300% growth of my active accounts
and a 300% in annual revenue
Used ZohoCRM to update customer information and sales stages
Awarded Best Account manager at undertaking level in 2019 for generating the highest revenue consecutively
for 6 months
