Adaeze Egwuonwu

I enjoy roles that are customer-facing or customer engagement. Where I get to interact with both prospective and existing customers and be able to proceed with solutions to any of their issues. Proven track record in account management, churn rate reduction, exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing and fostering relationships with customers and clients, for sustained business growth. Also, a successful sales professional, with experience in SaaS sales, and SaaS solutions sales, successful in expanding territories with a tenacious and focused mentality.

I have in total of 5 years of experience covering the following area: SaaS sales, account management, customer support, and phone support. In my previous role, I achieve the following.

• Successfully managed over 2,000 customer accounts
• Maintaining an average of 90% customer satisfaction rate
• Reduced customer churn rate by offering a timely solution to all customer queries and issues
• Achieved a 75% booking to attend ratio through vigorous follow-up and high resilience
• Mastered the use of Zendesk and Zoho CRM to offer valuable service to customers.
• Mastered the use of Pipedrive and salesforce in managing the different sale stages as well as prospecting and data collection tools like Apollo, LinkedIn, ZoomInfo, etc.