Ada Okoro

​ ADA OKORO | VIRTUAL ASSISTANT ​ ​ ​ ​ -- LinkedIn Portfolio SUMMARY I bring structure, clarity, and focus to the moving parts of any operation, whether supporting an individual, a growing team, or an established company. From organizing schedules and managing digital communication to keeping tasks on track, I’m the steady hand that keeps things aligned. I’m dependable and detail-oriented, and I always communicate clearly and professionally. I take pride in the foundational work that keeps businesses running smoothly, handling what others often miss, and approaching every task with care and intention. WORK EXPERIENCE Executive Assistant | Refined Luxury Limited​ Lagos, Nigeria | Aug 2023 - Jul 2024 ●​ Optimized executive operations by streamlining travel arrangements, meetings, and calendar management to maximize executive time and productivity. ●​ Managed high-priority emails, drafted responses, and ensured timely follow-ups to maintain smooth communication with clients and stakeholders. ●​ Curated and managed social media content, increasing brand engagement and aligning with company goals. ●​ Provided exemplary customer service by managing inquiries and resolving issues, maintaining high satisfaction levels. ●​ Monitored the progress of key projects, ensuring deadlines were met and team members were aligned on tasks and responsibilities. Administrative Assistant | Betty Ventures ​ Lagos, Nigeria | Aug 2021 - Oct 2021 ●​ Assisted in inventory management and maintained stock levels to meet customer demand. ●​ Provided exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive shopping experience for clients. ●​ Assisted with bookkeeping, keeping accurate records of sales, expenses, and orders to help track financial performance.​ SKILLS ●​ Administrative Assistant: Skilled in managing calendars, email management, data entry, scheduling, coordinating travel, organizing meetings, preparing documents, and online research. ●​ Time Management: Adept at managing multiple tasks simultaneously, ensuring deadlines are met without compromising quality, and maintaining a high level of productivity even in fast-paced environments. ●​ Communication: Great written and verbal communication skills, with experience managing email correspondence, handling client inquiries, and effectively communicating with team members to ensure smooth collaboration. ●​ Customer Support: Experienced in providing exceptional customer service by resolving inquiries promptly, maintaining high levels of customer satisfaction, and ensuring client relationships are managed with care and professionalism. ●​ Problem-Solving: Skilled in identifying challenges, crafting effective solutions, and applying innovative thinking to resolve issues and optimize processes in both administrative and customer service roles. ●​ Technology Proficiency: Skilled in using Microsoft Office/Google Workspace (Word, Spreadsheet, Slides, Forms), Canva, CRM tools (HubSpot, Freshdesk, Zoho), project management software (Trello, Asana, Clickup, Monday.com), cloud storage (Google Drive, Dropbox), and video conferencing platforms (Zoom, Teams, Meet). EDUCATION Caritas University​ BSc Banking and Finance (Second Class Upper Division) CERTIFICATIONS ●​ ALX Virtual Assistant Training ●​ Introduction to CRM with Hubspot (Coursera) ●​ Asana Foundations Skill Badge Enugu, Nigeria 2023