Ada Okoro | Freelancer Resume

ADA OKORO Lagos, Nigeria Portfolio PROFESSIONAL SUMMARY Automation Specialist helping businesses streamline operations and reduce manual work using tools like Airtable, Zapier, Make, and Monday.com. Passionate about building smart, connected systems that simplify processes, from lead capture to onboarding and communication, while staying curious and adaptable to new technologies. CORE SKILLS Technical Skills ● Automation & Workflow Design: Airtable, Zapier, Make (Integromat), Monday.com, Trello, Asana ● CRM Systems & Process Mapping ● AI Integrations (ChatGPT, automation bots, and custom API setups) ● Forms Integration: Typeform, Google Forms, JotForm, Tally ● Documentation & Optimization: SOP creation, system improvements, and process streamlining Soft Skills ● Problem-solving ● Clear communication ● Project management ● Attention to detail ● Client collaboration ● Adaptability ● Process-oriented thinking EXPERIENCE Operations & Workflow Automation Specialist BTL (Remote) June 2024 - Present ● Introduced Airtable as a central CRM system to organize client leads, track project progress, and improve visibility across teams. ● Automated lead capture and follow-up using Typeform + Zapier + Airtable, ensuring no lead went cold and response time was cut by over 60%. ● Set up onboarding automations and project tracking systems that replaced manual spreadsheets. ● Trained the internal team on how to manage automations, update records, and monitor performance with minimal tech barriers. ● Helped streamline operations through AI-powered automations, saving hours weekly on repetitive tasks. SELECTED PROJECTS ● Automated Onboarding Workflow (Forms + Zapier + Airtable) Designed an onboarding workflow that collects client details via forms, organizes them in Airtable, and triggers automated welcome emails and task creation. This system reduced manual data entry and improved onboarding speed by 70%, ensuring every new client is onboarded without delays. ● Automated Email Notification System (Make.com + Gmail + Airtable) Created an automation that sends customized email updates to clients and team members whenever key project milestones are updated in Airtable. ● Social Media Data Tracker (Make.com + Instagram API + Airtable) Built an integration that automatically pulls social media analytics from Instagram and organizes them in Airtable. The system updates engagement metrics daily, giving the team real-time visibility into performance and eliminating manual reporting work. CERTIFICATIONS ● Make (Integromat) Foundation Certification ● Make (Integromat) Basics Certification ● Airtable Admin Certification ● Zapier Automation and Workflow Certification ● Asana Workflow Certification