ACHINEBIRI PRAISE CHIDIRIM
(--LinkedIN: www.linkedin.com/in/praise-achinebiri
HIGHLIGHTS OF SKILLS
Communication Skills: Developed through responding to live chats and emails of customers when working at
Hugo, seminar presentations in school and personal communication with peers and colleagues.
Computer Skill: Experience using Microsoft Office, Bioinformatic tools and resources such as Bcftools, Bowtie2,
STAR, Velveth, Samtools, NCBI.
Research Skill: Developed when writing seminar paper and final undergraduate dissertation
Teamwork and Collaboration Skills: Worked in groups for various projects as an undergraduate student and led
the group in achieving collective tasks.
Laboratory Skills: Participated in dissection of live rats and extracting blood from the heart for analysis. Removing
organs and preparing them for analysis.
EDUCATION
Bachelor of Science (BSc) Biochemistry
2017 - 2020
Caleb University, Imota, Nigeria
● Completed the undergraduate program with a First Class Honours, and CGPA of 4.80/5.00
● Graduated as one of the overall best graduating students in my cohort
● Coursework included: Organic and Inorganic Chemistry; Environmental Biochemistry and Toxicology;
Immunochemistry; and Biotechnology
● Undergraduate Project: Glucose and Insulin Levels of Phragmenthera incana leaf fraction in high-fat diet
induced obese rats
Cambridge GCE AS & A Levels
Educational Advancement Center, Ibadan, Nigeria
2017
EXPERIENCE
Hugotech Co. Ltd, Lagos, Nigeria - Customer Support Specialist
JANUARY 2021 - PRESENT
●
Provides primary customer support and client engagement to internal and external clients of the
●
organization to improve customer retention.
●
Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs
and resolving concerns.
●
Assists a large volume of customers every day with a positive attitude and focus on customer satisfaction.
●
Responds to customer emails and live chats promptly within agreed Service Level Agreement (SLA) to
avoid customer dissatisfaction.
●
Coordinates response to customer requests for products and services, and provides company information.
●
Utilizes company troubleshooting resolution points to evaluate technical problems and find appropriate
solutions.
HackBio- Intern
AUGUST 2021 - SEPTEMBER 2021
●
Writing a short script printing my details in programming language C.
●
Performing analysis (genome assembly, phylogenetic analysis, trimming, quality control etc) on a dataset
using some bioinformatic tools.
●
Reproducing
a
workflow
on
analysis
of
some
datasets
on
galaxy
and
linux
terminal
(https://training.galaxyproject.org/training-material/topics/variant-analysis/tutorials/somatic-variants/tut
orial.html).
Vitabiotics Nig. Ltd, Lagos, Nigeria - Intern (Quality Assurance and Quality Control Analyst)
MAY 2019 - OCTOBER 2019
●
Created and achieved product quality objectives and met product specifications.
●
Ensured that process checks were done properly and at the correct frequency.
●
Handled daily checks on drugs, raw materials, products and processes, promoting continued adherence to
quality requirements.
●
Performed quality inspection operations for tablets and syrup products from pre-production to delivery.
●
Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
●
Inspected raw materials and finished products to verify quality and disposed of materials or products that
did not meet safety requirements.
PROFESSIONAL DEVELOPMENT OR CERTIFICATIONS
HackBio Bioinformatics Fellowship in Genomics
JULY 2021
Become a Customer Service Specialist (LinkedIn)
FEBRUARY 2021
