ACE TREKKIE ACEBEDO
CUSTOMER SERVICE REPRESENTATIVE
CAREER OBJECTIVES
I'm a customer service representative with 5+
years of experience in providing excellent
customer support, creative problem solving, and
building customer loyalty.
COMPETENCIES
-Service and support
- Courteous demeanor
- Strong and reliable time management
- Conflict resolution expert
- Born leader
- Critical thinker
GET IN TOUCH!
Mobile:-/-
Email:-Address: 9 Army Rd, South Signal Village, Taguig
City, 1630
TOOLS/APPS
- Numero
- Order Entry
- Zendesk
- Salesforce
- Slack
- Outlook
- Atlassian
- Cyclops
- CRM
- Amadeus
- Cheetah
- Obelisk
- World Tracer
- GDS System
- Live Chat
- InBenta
-MS Office
- Adobe Photoshop
- Autodesk
WORK EXPERIENCE
Airline Associate
Bosch Service Solutions Inc | March 2018 - December 2019
- Handle daily Lufthansa's customer concerns via email for post flight
inquiries
- Verify passenger's eligibility to receive compensation
Customer Service Representative
Opsify Philippines Inc. | December 2016 - March 2018
- Answer customer's inquiries via phone, chat, email for Groupon US, Living
Social and Bouqs Company
- Provided customer support and handled transactions
- Issue refund/ credit as needed
Customer Service Representative
Intelenet Global Philippines | October 2014 - December 2016
- Answer customer's inquiries via phone and email for Create and Craft ?
US/UK
- Issue refund/ credit as needed
- Offer upsell
EDUCATION HIGHLIGHTS
AMA Computer College
Bachelor of Science in Information Technology
- Undergraduate
HSL Braille College
Class of 2011
26c Katuparan Street Durian Ext., Signal Village, Taguig City 1630
SKILLS AND INTERESTS
- Speaks English and Filipino
- Basic Graphic Design
- Multitasking
