Ace Trekkie Acebedo

ACE TREKKIE ACEBEDO CUSTOMER SERVICE REPRESENTATIVE/ PAYROLL SPECIALIST Phone : - Email:- CAREER OBJECTIVES A customer TOOLS AND SOFTWARES service representative with 9+ years of experience in providing excellent customer support, problem-solving, creative and building customer loyalty. A hard-working and self-motivated assistant experience with in 3+ virtual years various of admin assistance tasks. EDUCATION HIGHLIGHTS AMA Computer College (Online Education) Bachelor of Science in Information Technology - Undergraduate HSL Braille College Secondary Education SKILLS AND INTERESTS Speaks English and Filipino Basic Graphic Design Multitasking Address: Seriya Subdivision, Baliuag City, Bulacan 3006 Numero Order Entry Zendesk Salesforce Slack Outlook Atlassian Cyclops CRM Amadeus Cheetah Obelisk World Tracer GDS System Klaviyo Avaya JSon Fulgent Stripe Intercom Gladly Lessonly Drupal JSon Sublime Live Chat InBenta MS Office Adobe Photoshop Autodesk Trello Freshdesk GSuite Hangouts Gorgias Shopify Aftership Returns Center NPF HotJar Microsoft Teams JIRA Confluence AWS Skype Sprout Recurly Happy Admin Notion Intercom WORK EXPERIENCE Bark Inc | February 2025 to December 2025 - US | eCommerce Happy Ambassador Supported customers across email, chat, phone, text, and social media to quickly resolve order, account, and product concerns. Used multiple systems and tools to troubleshoot issues, manage customer accounts, and ensure accurate order resolution. Delivered positive, on-brand customer experiences by proactively addressing concerns and exceeding service expectations. Shared customer feedback and insights with internal teams to help improve products, operations, and overall customer experience. Sequencing.Inc | December 2023 to September 2025 (Consultancy) - US | Healthcare Data & Social Media Monitoring Consultant / Website File Optimization Consultant Collaborated with different departments to improve data management practices. Ensured data followed company policies and regulatory guidelines. Contributed to ongoing improvements in data quality and reporting processes. Collected and analyzed social media data to support marketing and communication strategies. Prepared regular reports summarizing social media activity, sentiment, and key insights. Compressed and resized images without compromising quality to enhance website efficiency. Collaborated with developers and designers to ensure best practices for file optimization. Ceridian / Dayforce |August 2022 - September 2024| Canada HR Services/Payroll Technical Support Specialist II Proficiently navigates across Salesforce and communicates effectively with team members to ensure timely completion of customer requests. Provide support on urgent customer requests Guided clients through system navigation, report generation, and payroll submission processes. Educated clients on system updates, new features, and best practices to improve user experience and reduce recurring issues. Handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll and various HR/Benefits-related topics VIDA & Co | January 2022 August 2022 (Contractual) | US | eCommerce Customer Support Agent/ Sourcing Associate Searching potential suppliers of the products to be advertised in the website Request for product samples to the suppliers Request for MOQ, Product specifications and submitting NDA to the suppliers General product research Answer customers' emails via Zendesk Process refund, cancellation, information update, order modification via Shopify Contact courier for deliveries/returns Update products on Shopify andAndrea Inc. | June 2020 December 2021 (Fulltime) | AU | Fashion Opsify Philippines Inc. | December 2016 - March 2018 | US | eCommerce Customer Support Agent/ Admin Assistant Customer Service Representative Responded to customer inquiries via phone, chat, and email using Zendesk for Groupon US, Living Social, and Bouqs Company. Provided timely and professional support for order issues, product questions, and account concerns. Handled transactions, including processing refunds, issuing credits, and resolving billing discrepancies. Maintained detailed records of customer interactions and resolutions in the Zendesk ticketing system. Ensured high customer satisfaction by delivering clear communication and effective solutions. Answer customer's inquiries via chat, email, and Social Media using Gorgias Provided customer support for fashion eCommerce orders, returns, and product inquiries. Handled refunds, exchanges, and credits via Shopify. Coordinated with couriers (DHL, AusPost, NPF) for deliveries and returns. Updated product info and inventory on Shopify. Assisted with admin tasks like booking meetings, calendar management, and research. Maintained accurate records and supported a smooth customer experience. Lufthansa Airlines| March 2018 - December 2019 | Hospitality Airline Associate Managed daily post-flight customer inquiries for Lufthansa via email, ensuring timely and professional resolution. Reviewed flight records and policies to verify passenger eligibility for compensation under EU and airline regulations. Communicated outcomes and next steps clearly to passengers, maintaining a high standard of customer service. Documented case details and resolutions in internal systems for tracking and compliance purposes. Collaborated with internal departments to resolve complex claims and ensure accurate compensation processing. Intelenet Global Philippines | October 2014 - December 2016 | UK & US Account | eCommerce/retail Customer Service Representative Responded to customer inquiries via phone and email for Create and Craft US/UK, providing timely and helpful assistance. Processed refunds and issued credits accurately to resolve order-related issues. Identified opportunities to upsell products, enhancing customer experience and increasing sales. Maintained detailed records of customer interactions to ensure consistent service quality. Delivered excellent service to boost customer satisfaction and loyalty.