Abraham Paul Cuevas

Abraham Paul A. Cuevas Brgy. Daro Dumaguete City- /--Skype ID: harry.cuevas07 OBJECTIVE: To be a part of an organization where I can show my abilities, provide competent service and skills, and where hard work will be well rewarded and opportunity for career and advancement is encouraged. EDUCATIONAL ATTAINMENT:- First Asia Institute of Technology and Humanities Bachelor of Science in Information Technology 2 Pres. Laurel Highway, Tanauan City, Batangas - Sta. Anastacia – San Rafael National High School San Rafael, Sto. Tomas, Batangas WORKING EXPERIENCE: PAMS Consultancy (Richard Bowers and Company) Acquisition Manager (Real Estate) - Prospect for new clients on a daily basis from various lead sources - Respond to inbound leads from all internet lead sources, sign calls, and etc. - Input/manage client & lead databases - Conduct lead follow up & nurture leads until appointments are set - Handles New/Expired leads (Buyer leads) Handles Agent Recruitment for Realtors Level (Fivestar Realty Group) ISA (Real Estate) - Prospect for new clients on a daily basis from various lead sources - Respond to inbound leads from all internet lead sources, sign calls, and etc. - Schedule appointments for Buyer Specialists - Input/manage client & lead databases - Conduct lead follow up & nurture leads until appointments are set - Handles New/Expired leads (Buyer leads) - Handles Agent Recruitment for Realtors ReMax Select Group ISA (Real Estate) - Utilized digital and telephone approaches to generate sales leads. - Created and updated customer accounts with relevant information in CRM. - Developed and deepened customer relationships to drive revenue growth. - Conducted market research to attract clients in new territories. - Developed sales leads and uncovered new business opportunities through prospecting and cold calling. - Used consultative sales techniques to pinpoint customers' advertising needs and close contracts. Student Universe Travel Agency Supervisor/ Team Leader - Prepared, calibrated and monitored to maintain optimal production levels and consistently achieve daily targets. - Enhanced training programs to strengthen agent’s knowledge and promote new teal leaders from within. - Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, agent knowledge and customer demands. - Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. - Worked with management team to implement proper division of responsibilities - Evaluated agents performance monthly and coached and trained accordingly, increasing quality of work and agent retention. - Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed. - Identified individual employee's unique work styles and adapted management methods. IDialU (Virtual Assistant) - Doing outbound calls for Lexington Law We use an automated dialer to call our leads to help them out with the Credit Scores to get faster approval for their Home/Car/Loans. RingCentral (Phone System) Technical Support Representative - Provided Tier 1 IT support to non-technical internal users through desk side support services. - Install and configure clients phone system (include network set-up) - Trained and supported end-users with software, hardware and network standards and use processes. - Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users. - Responded to support requests from end users and patiently walked individuals through basic to advance troubleshooting tasks. - Assisted customers in identifying issues and explained solutions to restore service and functionality. - Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions AOL (America Online) Technical Support Tier 2 Representative - Provide support via phone for customers having problems with their AOL accounts - Handle escalations/complaints from customers Hewlett Packard HP (Desktop Computer) Technical Support Tier 2 Representative / Outbound Representative -Broke down and evaluated user problems using test scripts, personal expertise and probing questions. -Engaged end-users and answered questions via email, phone, website live chat and in forums. -Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. -Documented all transactions and support interactions in system for future reference and addition to the knowledge base. -Helped streamline repair processes and update procedures for support action consistency. -Removed malware, ransomware and other threats from laptops and desktop systems. -Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. IMPORTANT SKILLS • • • • • • • • • • Basic knowledge in Networking Computer literate (Microsoft Offices, Google suites, RingCentral app) Familiar with some CRM’s such as Salesforce, Careforce, Zoho, Sabre, Kunversion, Boomtown, Mojo, Real Geeks and CINC. Computer Hardware Servicing Data Entry and Telemarketing Proficient in English language Willing to work to the best of my ability Self starter, optimistic and value driven Proven experience as supervisor or relevant role Ability to learn a variety of job descriptions I hereby certify that the above mentioned statements are true and correct to the best of my knowledge. Abraham Paul A. Cuevas