Good day, My name is Abner M. Alcera Jr. and don't worry, I 'am not a newbie, I have 10 years of call center experience as a technical support, customer service and also as an I.T. Help desk Analyst. My skills and ability to communicate in English via phone or email is beyond sufficient that makes suited for these kinds of tasks. Land me an opportunity and you will not regret it. You'll have my loyalty and integrity towards your program. Thank you and more power.