Abir Hasan--
Baunia. Uttara, Dhaka, 1230
linkedin.com/in/abir1997
facebook.com/abir.hashan.1
27/03/1998
PROFILE
Adaptable and results-driven professional with solid
experience in customer service and client management,
both domestically and internationally. Skilled in
communication, problem-solving, and relationshipbuilding. Seeking to contribute with a proactive
approach and strong work ethic.
EDUCATION
BSS Honours (Sociology)
Govt. Titumir College Dhaka
January 2018 – November 2022 | Dhaka, Bangladesh
HSC (Humanities)
BAF Shaheen College Kurmitola
January 2017 – December 2018 | Dhaka, Bangladesh
SSC (Business Studies)
BAF Shaheen College Chottogram
January 2015 – December 2016 | Dhaka, Bangladesh
SKILLS
Customer Relationships Management.
Leadership and Mentorship.
Analytical capability.
Team player and Team builder.
Multitasking amd time management.
CRM and system navigation
AWARDS
Top performer achievement monthy (Genex Infosys
LTD)
Top performer Inbound Qarterly (Genex Infosys LTD)
Achieved highest Quality KPI every month (Riseup
Labs)
PROFESSIONAL EXPERIENCE
Riseup Labs
Digital Support Specialist | Email
August 2024 – present | Dhaka, Bangladesh
As part of the TTI-Electronics (USA) campaign, I
provided prompt and accurate email support to
customers, addressing inquiries, resolving product
issues, and processing returns and warranties. I
developed strong expertise in Ridgid, Ryobi, and Hart
products to assist with technical concerns, while also
managing order tracking, cancellations, and updates on
CRM. Additionally, I collected customer feedback to
support service improvements and collaborated with
internal teams to resolve escalated cases efficiently.
Genex Infosys Limited
Sr. Customer Service Officer | Inbound | Backoffice (Uber)
August 2021 – July 2024 | Dahaka, Bangladesh
In the Uber process at Genex Infosys, I provided
comprehensive support through driver phone
assistance, resolving app-related issues, payment
queries, and ensuring high customer satisfaction with
effective communication. I handled back-office case
management using CRM tools, ensuring compliance
and service level maintenance. As part of the Safety
Team, I enforced protocols and managed incidents to
safeguard both riders and drivers. Additionally, I
supported the IRT team by addressing critical incidents,
managing escalations, and delivering prompt,
empathetic resolutions through strong problem-solving
skills.
Genex Infosys Limited
Customer Service Associate | Inbound (Samsung)
November 2020 – July 2021 | Dhaka, Bangladesh
In the Samsung process at Genex Infosys, I delivered
expert support by providing detailed product
information and troubleshooting assistance across a
range of devices, including smartphones, tablets,
wearables, and home electronics. I addressed various
customer concerns related to product performance and
functionality, handled technical issues like software
bugs and connectivity problems, and managed orderrelated queries, returns, exchanges, and warranty
claims to ensure a smooth customer experience.
LANGUAGES
Bangla
Top-notch proficiency in reading, writing, and speaking.
English
Excellent fluency in speaking and professional-level
writing.
Hindi
Conversational in speaking.
CERTIFICATES
SEIP -[Advance Customer Service]
Leadership skills.
Reporting and KPI management.
Time management.
Roster and schedule managment.
Team collaboration and coordination.
Oparetional skill.
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