Abiola Christiana Seun

 ABIOLA.S. CHRISTIANA No 25 Ibadan Street, Lagos Nigeria | - - LinkedIn: www.linkedin.com/in/ abiola-christiana-41439a29b SUMMARY Highly skilled and experienced customer service, Administrative, and Virtual Assistant professional delivering exceptional support and driving business success. Proven track record of building strong relationships, driving results, and leveraging technology to maximize productivity. Skills Customer Service Administration Virtual Assistance Good Interpersonal Communication Problem –Solving Time Management Technology Proficiency (Google Workspace, Project Management Tools, CRM Systems) Experience HAIRCENTRIC. MANAGER/SUPERVISOR September 26th 2023 till date Hire and Manage Staff: Recruited, trained, and supervised workers to ensure excellent service and teamwork. Oversee Daily Operations: Managed appointments, walk-ins, schedules, and maintained a clean, professional environment. Ensure Customer Satisfaction: Handled client concerns, promoted services, and ensured a positive customer experience. Handle Inventory & Supplies: Monitored product usage, restocked supplies, and coordinated with vendors. Maintaine Standards & Performance: Enforced health and safety rules, tracked staff performance, and conducted regular evaluations. DI’LOLAR FASHION HOUSE BUSINESS/SOCIAL MEDIA MANAGER December 16th 2023 till August 2024 Oversee store operations, ensuring seamless customer experience & efficient workflows. Lead visual merchandising efforts, maintaining brand standards & store appearance. Foster exceptional customer service, resolving inquiries & concerns promptly. Manage & develop staff, promoting teamwork, growth & excellent performance. Optimize inventory management, minimizing waste & ensuring timely replenishment. Maintain accurate financial records, managing cash handling & reconciliations. Collaborate with marketing teams on promotions, events & social media content. Ensure compliance with company policies, industry regulations & safety standards. WILL GRACE INTERNATIONAL SECONDARY SCHOOL. Subject Teacher. Sept 9th 2022 to October 17th 2023 Classroom management Lesson planning and delivery Students assessment and feedback Curriculum development Teaching diverse learning styles Leadership and professional development Business Development Manager Dec 5, 2021 - Aug 2, 2022 L’atricia kitchen & workstations Managing inventory so that all necessary ingredients are stocked for service Hiring new staff and providing training to facilitate quick acclimation Streamlining the kitchen processes to maintain prompt service times Working with the Head Chef to develop and maintain the restaurant menu Creating schedules for all kitchen staff Tracking kitchen finances to identify areas of potential waste IROKOTV PARTNERS Customer care representative March 2, 2019 – Aug 10,2021 Take customer calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied customers, offering sales assistance and support. Call clients and customers to inform them about the company’s new products, services, and policies. Guide callers through troubleshooting, navigating the company site, or using the products or services. Inels Shopping Mall Emporium Customer Care Representative Sep 4, 2017 - Nov 7, 2018 Greets and interacts with customers. Consults with customers to understand their needs and preferences related to merchandise. Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer's needs. Answers customers' questions about merchandise. 3 Assists customers with purchase decisions. Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders. Collects payment using the store point of sale system. Processes returns and exchanges. Performs other duties as assigned. EDUCATIONAL BACKGROUND Yaba College of Education – November 2018 – January 2022, OND. Mass Communication Jobber Man Soft Skills Certificate – 2023 ALX Africa – 2024, Virtual Assistant National Open University –2024 – 2026, In View. Business Administration