Abigail Mais

ABIGAIL MAIS 37 CENTRAL WAY LOT 197, SILVERSTONE PHONE: - | - | EMAIL:- PROFESSIONAL SUMMARY Dedicated Customer Service Professional with expertise in conflict resolution, sales, and client satisfaction. Passionate about delivering exceptional customer experiences by utilizing strong communication skills and a client-focused approach. Seeking an opportunity to apply my knowledge in a dynamic environment while enhancing customer engagement and business success. SKILLS & COMPETENCIES ✔ Customer Service & Client Relations ✔ Conflict Resolution & Problem-Solving ✔ Sales & Upselling Techniques ✔ Effective Communication & Active Listening ✔ Administrative Support & Organization ✔ Adaptability & Team Collaboration WORK EXPERIENCE Game Specialist Modsquad, Sacramento, California, USA (Dec 2024 – Jan 2025) • Provided technical support and customer engagement for an online gaming platform. • Managed in-game interactions, ensuring a positive player experience. Customer Service & Sales Representative Advantage Communication, Kingston, JA (Apr 2021 – Oct 2024) • Assisted customers with billing inquiries, product information, and technical support. • Achieved sales targets by effectively promoting services and upselling products. Customer Service Representative Bryan’s Studio, Kingston, JA (May 2019 – Sept 2019) 2 • • Provided friendly and professional service to customers in a fast-paced retail environment. Managed transactions, handled customer inquiries, and assisted with product selections. Sales Representative & Customer Service Warren’s Phone Deal, Kingston, JA (Oct 2019) • Assisted customers in selecting mobile devices and accessories based on their needs. • Provided troubleshooting assistance and ensured a smooth sales process. Secretary Assistant Delroy Chuck Constituency Office, Kingston, JA (Aug 2020 – Jan 2021) • Managed administrative duties, scheduled appointments, and handled correspondence. • Assisted with document preparation and maintained office organization. EDUCATION & QUALIFICATIONS Teaching English as a Foreign Language (TEFL) Certificate Udemy (Online) Distinction College – Kingston, JA (Sept 2018 – 2019) Kingston Technical High School – Kingston, JA (Sept 2013 – Jul 2018) Caribbean Examination Council (CXC) Certificates: • English Language • Electronic Document Preparation and Management • Tourism Hospitality City & Guilds Certificate: • Mathematics ADDITIONAL INFORMATION • Tech-savvy with knowledge of Microsoft Office (Word, Excel), CRM software, and online platforms. • Strong ability to multitask, adapt quickly, and thrive in high-pressure environments. • Passionate about customer satisfaction and creating positive interactions. Reference: Available on request.