Abigail Mais

I have a strong background in customer service, with a focus on patience, active listening, and making sure every customer feels valued and appreciated. My experience has taught me the importance of empathy, especially when dealing with frustrated or confused customers. No matter the situation, I stay calm, professional, and focused on finding a solution.

One of my biggest strengths is communication. Whether it’s over the phone, through email, or in person, I know how to explain things clearly and professionally. I make sure customers feel heard and understood, which helps in de-escalating tense situations and building trust. Problem-solving is another key skill of mine. I can quickly assess a situation, identify the issue, and come up with a resolution that benefits both the customer and the company.

Multitasking is second nature to me. I’ve handled multiple customer interactions across different channels, ensuring that each person gets the attention they deserve. I’m also familiar with CRM systems and other tools that help streamline processes, track customer interactions, and improve response times.

Building strong customer relationships is something I take seriously. I don’t just resolve issues I go the extra mile to ensure customers feel valued. Following up, anticipating needs, and offering helpful suggestions all contribute to customer satisfaction and loyalty.

My background in geriatric nursing has also given me a unique perspective on patience and care, which translates well into customer service. I understand the importance of making people feel comfortable, respected, and valued, no matter their situation.

I’m always looking to grow and improve. Whether it’s learning new technologies, adapting to company policies, or keeping up with industry trends, I make sure I stay ahead. I believe great customer service isn’t just about solving problems it’s about creating a positive experience that makes customers want to come back.

At the end of the day, I genuinely enjoy helping people. My goal is always to leave customers feeling satisfied, respected, and confident in the company I represent. With my skills, experience, and dedication, I know I can make a positive impact in any customer service role.