Abigail Gregory

I am a self-motivated and insightful Virtual Assistant and Customer Service Representative with excellent skills for working remotely and on-site. Having gone through the necessary training, I have great knowledge of virtual features that can enable me to function very well in this field.

I am currently a supervisor at a quick service restaurant I must say that there is no difference in the requirements to providing an excellent customer service experience. I have a proven track record of successfully providing high-quality customer service, supervising my teams, and ensuring our targets are consistently met.

My decision to be a virtual assistant blossomed when I realized how much I love solving people's problems at home and work. I find fulfillment in making my customers happy.

I have undertaken personal training and digital witch support training to acquire the following;

Planning and management

Organizational skills

Handling difficult customers

Scheduling and appointment setting

Effective communication and time management

Customer service fundamentals

Computer proficiency in MS Word and MS Excel

Use of CRM tools such as Freshdesk, Hubspot, Zendesk, and Intercom.

Internal communication tools such as Slack, Loom, and Vimeo.

Live chat support, email, and phone call support.