Abigael Mutie

ABIGAEL MUTIE Email:-Phone Number: - Address:-, Nairobi Kenya. WORK EXPERIENCE FRESHTECHAFRICA SOMERSET WEST May 2022 - Mar 2023 SALES DEVELOPMENT REPRESENTATIVE Tasked with creating and maintaining the sales pipeline. Managed Freshworks Products Suites & MoEngage. Developed and maintained positive relationships with key decision-makers and influencers. Achieved and exceeded monthly and annual sales targets. MAISHA BORA SACCO CUSTOMER SERVICE EXECUTIVE NAIROBI Jun 2018 - Oct 2021 Implemented comprehensive benchmarks to set and track customer service standards. Assisted in client onboarding with virtual training sessions and instructed customers on payment procedures. Managed 150 calls daily to resolve customer inquiries and issues. Addressed complaints, offered suitable solutions and alternatives within the proper time frames, and conducted follow-ups to ensure resolution. Oversaw the company's official email and social media channels. EQUITY BANK GROUP RELATIONSHIP OFFICER: CONTACT CENTRE NAIROBI Jan 2013 - May 2018 Managed content across Facebook, Instagram, and Twitter to maintain consistent brand messaging. Monitored social media performance and interacted with digital communities to foster a positive image of the company. Conducted outbound lead follow-up calls and emails to potential and existing customers to qualify leads and promote products and services. Generated new and repeat sales by providing timely information on products, services, and technical support. EDUCATION Moi University BA IN SOCIOLOGY City, State Graduation Date: May 2012 SKILLS Customer Relations, Call Center Operations, Email Management, Social Media Management, Phone/Call Management, Time Management, MS Office Suite, G Suite, Trello, Zoom, Hootsuite, Sprout Social, Freshworks Product Suites, Facebook Business Manager, Canva CERTIFICATION Certification: Certified Freshdesk Agent Expert.