Abigael Mutie

My name is Abigael Mutie, a dedicated customer service professional with up to 11 years of experience in the field. My years of experience managing various channels and handling customers from diverse demographics make me a perfect fit for diverse roles.

Throughout my career, I have had the privilege to work with several esteemed organizations:

Equity Bank Group (Kenya): As a Contact Centre Officer, Social Media Support Agent, and Relationship Officer, I managed social media content across platforms like Facebook, Instagram, and Twitter. I monitored social media performance, interacted with digital communities to foster a positive brand image, conducted outbound lead follow-up calls and emails, and generated new and repeat sales.

Maisha Bora Sacco: Serving as a Customer Service Executive from 2018 to 2021 in Nairobi and later from 2022 to 2023 in Somerset West, I implemented benchmarks to track customer service standards, assisted in client onboarding with virtual training sessions, managed 150 calls daily to resolve customer inquiries, and oversaw the company’s official email and social media channels.

FRESHTECHAFRICA: As a Sales Development Representative, I managed Freshworks Product Suites & MoEngage, developed and maintained positive relationships with key decision-makers, and consistently achieved and exceeded monthly and annual sales targets.

Thrifted Treasures on Instagram: As a Social Media Manager and content creator, I developed engaging content and managed the platform's overall strategy.

I hold a BA in Sociology from Moi University, graduating in May 2012. My proficiency spans various tools and software, including Sprout Social, HubSpot, Freshworks, Trello, Canva, Google Workspace, Zoom, Slack, Microsoft Teams, Google Meet, Google Calendar, Calendly, ClickUp, and Asana. Additionally, I am a Certified Freshdesk Agent Expert.

My strong background in customer relations, call center operations, email and social media management, and my proficiency with modern digital tools, make me a fast learner and an asset in enhancing customer experiences. I am eager to bring my skills and experience to your team and contribute to delivering outstanding customer service across all channels.