ABHISHEK SHARMA
M.PHIL, MBA (HR), M.COM
Phone:- /- Email:-LinkedIn ID: https://www.linkedin.com/in/profile-abhishek-sharma/
Profile Summary
Experienced Business Growth Specialist with 13-year of delivering measurable
outcomes and collaborating closely with top-level executives (Chairman, Director,
CEO) to facilitate the process of decision-making and execution of business plans.
Proficient in Business Strategies, Sales cycle management, Digital Marketing, Revenue
Growth, HNI client relationship building (International and Domestic), Client
onboarding and retention, CRM (ZOHO, Salesforce) Customized Software
development / Management and Sales.
Team-based management style; Led a cross-functional team of over 60 members,
from both domestic and international offices, ensuring effective collaboration and
achievement of business objectives.
Skilled in multitasking and prioritizing tasks, with a strong emphasis on accuracy and
delivering quality results.
Acknowledged for executing 2 startups at Bardiya Group: G1 Wonders - E-Commerce
and Empyreal Club (Hospitality)
Streamlined processes to improve end-to-end service; implemented faster system of
Work Allocation, monitoring (Google Drive, Trello, Slack) that led to a 40% increase in
productivity among 5 departments and cut down paperwork by 75%.
Work Experience
General Manager Operations and Sales - Virat Group
Sep 2021 – Current
Jaipur, India
Closed deals of amount range from 60 lakhs to 1.50 Cr, HNI Clients, Sales negotiation
Lead & take ownership of reporting from 12 Sales Team Staff, sales strategies, Sales
performance analysis, Sales presentations, after sales service, relationship building
with key stakeholder’s, Sales cycle management, 15-20 Channel Partners/Brokers and
vendors.
Trained and developed the sales team on new CRM system, implement effective
client engagement strategies resulting in 20% increase in sales revenue, and
implementation of Standard Operating Procedures (SOPs) & Monitor and analyse key
performance indicators (KPIs)
Planned Digital Marketing Campaign and associate with agency for Lead Generation
and redesigned the campaign Saved Rs 60000 Per Month and increased sales by 20%
Manager Projects Operations and Executive Assistant to ED
Federation of Indian Animal Protection Organization -FIAPO
Competencies
Business Operations
Business Development and Sales
General Administration
Cross-Functional Team Building
& Leadership
Customer Acquisition
Client Relationship (HNI)
CRM Management – Salesforce &
ZOHO
Accounts Management
Revenue Generation
Sales Closure
Digital Marketing
Process Improvement
Vendor Management
Product Procurement
Change Management
Business Strategy
Soft Skills
Multi-tasking
Decision Maker
Communication
Mentorship
Adaptability
Planning
Certifications
Salesforce Certified Associate
Salesforce Admin & Developer –
certification from Intellipaat
Certified in Salesforce Essential
Training from LinkedIn Learning
May 2021- Aug 2021
Delhi-Jaipur, India
Facilitate the Director in daily activities of Federation for effective Operations and
smooth functioning of business
Set objectives and goals, Analyzed concepts, practices and procedures; identified
instruments for attainment and accomplishment
Led Domestic and International project, organized virtual events, set-up CRM and
trained fundraising team; Raised Fund of Rs. 20 Lakhs in a short duration
Collective with Digital Marketing Agencies plan and Strategies marketing Campaigns
and improved the company's presence on web, social media, and search engine
optimization(SEO); data acquisition and analysis
Certified in Social Media
Marketing Mastery Learn Ads on
10 Platforms: From Udemy
Manager Business Operations - Bardiya Group
MS Excel: from NIIT, Jaipur.
May 2017- Apr 2021
Jaipur, India
Growth Path:
May 2019-Apr 2021: Manager Business Operations
May 2017-Apr 2019: Executive Assistant to Director
The Fundamentals of Digital
Marketing: From Google Digital
Garage.
Project ManagementInternational Projects: From
National Association of State
Boards of Accountancy.
Collaborated with Chairman, Directors, Founders, to provide assistance in daily
activities of company Operations and Administration
Demonstrated team management abilities while managing multiple projects. Led 5
cross-functional departments including Operations, Sales and Development–B2B,
B2C & D2C, HNI clients Management, HR, Marketing
Single point of contact (SPOC) for all internal and external communications, Managed
international clients and teams, ensuring high levels of client satisfaction
Give Briefing about the management/ client’s requirement to the teams/ vendors;
making it ensure the development as per the management /clients requirements.
Implemented software such as CRM- ZOHO, Salesforce, ERP, Customized Software,
set up and utilized E commerce and B2B sales platform including Amazon, Flipkart,
IndiaMart, Go4worldbusiness
Highly driven and accountable professional with consistent record of achieving results
of utilizing analytical abilities to develop effective solutions
Promoted from Executive Assistant to Manager Business operations and Given
Additional Charge of Human Resource (HR) due to strong organizational impact
Conducted Audit of Annual Reports / departments and Residential Project Site The
Legend and Market Research related to Graphite, collect/analyze competitor’s data
to prepare reports & maintain confidential files
Project
JAZZBA Foundation, Jaipur
Certified NGO Management Training
Internships
Vodafone IN, Executive in Customer
Service Dept. for 13 Months
Role: Inbound Management of
Customers Queries & Resolution.
Appreciation Certificate:
Customer Satisfaction Champion
for the Month & Week
Shopper Stop, Customer Care
Executive at for 5 months
Role: F2F customer Assistant,
cross-selling
Appreciation Certificate – For
enrolling 30 Members in a Month
Manager Business Development and Executive Assistant to ED - AEGIS
Oct 2014 - Apr 2017
Jaipur, India
New Client Acquisitions, Client onboarding, client retention, B2B Corporate Sales,
Sales growth, Lead generation, Negotiation skills, Customer relationship management
(CRM), Key Account Management, Cross-selling, Networking, Customer retention.
HR Consulting related to Recruitment, Payroll, Standard Operating Procedures
Functioned as Single point of contact to interact with clients and corporate
organizations like PHD, CII
Executive Officer - Federation of Rajasthan Handicraft Exporters
Sep 2013-Sep 2014
Jaipur, India
Assisted Federation President / Secretary / Members, Accountable for Office
Management, Vendor Management, Marketing, Business tie-ups and worked with
Government Departments
Reviewed individual department performance and worked with leadership to
improve processes, procedures, and practices
Executed FORHEX Fair Event looked after tie-up with vendors, press conference,
allocating space to exhibitors, advertisement activities on newspaper, FM channels
and on hoardings and take care of B2B visitors
Executive Officer - NIIT Centre
Jul 2011-Sep 2013
Jaipur, India
Strengthened roles such as business development, revenue generation, Student
Registrations, upselling, routine office work, achieved monthly targets, Counseling of
students, registration, fee collection, proper arrangement of classes and new course
Implemented company policies, technical procedures and standards for preserving
integrity and security of data, reports, and access
Education
M.Phil in Business Administration from the Department of Business Administration,
University of Rajasthan, Jaipur, Sep 2011 with 63.5%.
MBA - HR from SCDL, Pune, Aug 2011 with 68.7%.
M.Com in Business Administration from the Department of Business Administration,
University of Rajasthan, Jaipur, June 2008.
B.Com from Commerce College, Jaipur.
Personal Details
Languages:
English
Hindi
Passport: Yes
Address: 229, Prem Nagar,
Jagatpura, Jaipur
302017