Abhishek

Abhishek

$30/hr
Business Growth (Analyst, CRM, Process Development) Specialist
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
39 years old
Location:
Jaipur, Rajasthan, India
Experience:
13 years
ABHISHEK SHARMA M.PHIL, MBA (HR), M.COM Phone:- /- Email:-LinkedIn ID: https://www.linkedin.com/in/profile-abhishek-sharma/ Profile Summary  Experienced Business Growth Specialist with 13-year of delivering measurable outcomes and collaborating closely with top-level executives (Chairman, Director, CEO) to facilitate the process of decision-making and execution of business plans.  Proficient in Business Strategies, Sales cycle management, Digital Marketing, Revenue Growth, HNI client relationship building (International and Domestic), Client onboarding and retention, CRM (ZOHO, Salesforce) Customized Software development / Management and Sales.  Team-based management style; Led a cross-functional team of over 60 members, from both domestic and international offices, ensuring effective collaboration and achievement of business objectives.  Skilled in multitasking and prioritizing tasks, with a strong emphasis on accuracy and delivering quality results.  Acknowledged for executing 2 startups at Bardiya Group: G1 Wonders - E-Commerce and Empyreal Club (Hospitality)  Streamlined processes to improve end-to-end service; implemented faster system of Work Allocation, monitoring (Google Drive, Trello, Slack) that led to a 40% increase in productivity among 5 departments and cut down paperwork by 75%. Work Experience General Manager Operations and Sales - Virat Group Sep 2021 – Current Jaipur, India  Closed deals of amount range from 60 lakhs to 1.50 Cr, HNI Clients, Sales negotiation  Lead & take ownership of reporting from 12 Sales Team Staff, sales strategies, Sales performance analysis, Sales presentations, after sales service, relationship building with key stakeholder’s, Sales cycle management, 15-20 Channel Partners/Brokers and vendors.  Trained and developed the sales team on new CRM system, implement effective client engagement strategies resulting in 20% increase in sales revenue, and implementation of Standard Operating Procedures (SOPs) & Monitor and analyse key performance indicators (KPIs)  Planned Digital Marketing Campaign and associate with agency for Lead Generation and redesigned the campaign Saved Rs 60000 Per Month and increased sales by 20% Manager Projects Operations and Executive Assistant to ED Federation of Indian Animal Protection Organization -FIAPO Competencies                 Business Operations Business Development and Sales General Administration Cross-Functional Team Building & Leadership Customer Acquisition Client Relationship (HNI) CRM Management – Salesforce & ZOHO Accounts Management Revenue Generation Sales Closure Digital Marketing Process Improvement Vendor Management Product Procurement Change Management Business Strategy Soft Skills       Multi-tasking Decision Maker Communication Mentorship Adaptability Planning Certifications  Salesforce Certified Associate  Salesforce Admin & Developer – certification from Intellipaat  Certified in Salesforce Essential Training from LinkedIn Learning May 2021- Aug 2021 Delhi-Jaipur, India  Facilitate the Director in daily activities of Federation for effective Operations and smooth functioning of business  Set objectives and goals, Analyzed concepts, practices and procedures; identified instruments for attainment and accomplishment  Led Domestic and International project, organized virtual events, set-up CRM and trained fundraising team; Raised Fund of Rs. 20 Lakhs in a short duration  Collective with Digital Marketing Agencies plan and Strategies marketing Campaigns and improved the company's presence on web, social media, and search engine optimization(SEO); data acquisition and analysis  Certified in Social Media Marketing Mastery Learn Ads on 10 Platforms: From Udemy Manager Business Operations - Bardiya Group  MS Excel: from NIIT, Jaipur. May 2017- Apr 2021 Jaipur, India Growth Path: May 2019-Apr 2021: Manager Business Operations May 2017-Apr 2019: Executive Assistant to Director  The Fundamentals of Digital Marketing: From Google Digital Garage.  Project ManagementInternational Projects: From National Association of State Boards of Accountancy.  Collaborated with Chairman, Directors, Founders, to provide assistance in daily activities of company Operations and Administration  Demonstrated team management abilities while managing multiple projects. Led 5 cross-functional departments including Operations, Sales and Development–B2B, B2C & D2C, HNI clients Management, HR, Marketing  Single point of contact (SPOC) for all internal and external communications, Managed international clients and teams, ensuring high levels of client satisfaction  Give Briefing about the management/ client’s requirement to the teams/ vendors; making it ensure the development as per the management /clients requirements.  Implemented software such as CRM- ZOHO, Salesforce, ERP, Customized Software, set up and utilized E commerce and B2B sales platform including Amazon, Flipkart, IndiaMart, Go4worldbusiness  Highly driven and accountable professional with consistent record of achieving results of utilizing analytical abilities to develop effective solutions  Promoted from Executive Assistant to Manager Business operations and Given Additional Charge of Human Resource (HR) due to strong organizational impact  Conducted Audit of Annual Reports / departments and Residential Project Site The Legend and Market Research related to Graphite, collect/analyze competitor’s data to prepare reports & maintain confidential files Project JAZZBA Foundation, Jaipur Certified NGO Management Training Internships Vodafone IN, Executive in Customer Service Dept. for 13 Months  Role: Inbound Management of Customers Queries & Resolution.  Appreciation Certificate: Customer Satisfaction Champion for the Month & Week Shopper Stop, Customer Care Executive at for 5 months  Role: F2F customer Assistant, cross-selling  Appreciation Certificate – For enrolling 30 Members in a Month Manager Business Development and Executive Assistant to ED - AEGIS Oct 2014 - Apr 2017 Jaipur, India  New Client Acquisitions, Client onboarding, client retention, B2B Corporate Sales, Sales growth, Lead generation, Negotiation skills, Customer relationship management (CRM), Key Account Management, Cross-selling, Networking, Customer retention.  HR Consulting related to Recruitment, Payroll, Standard Operating Procedures  Functioned as Single point of contact to interact with clients and corporate organizations like PHD, CII Executive Officer - Federation of Rajasthan Handicraft Exporters Sep 2013-Sep 2014 Jaipur, India  Assisted Federation President / Secretary / Members, Accountable for Office Management, Vendor Management, Marketing, Business tie-ups and worked with Government Departments  Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices  Executed FORHEX Fair Event looked after tie-up with vendors, press conference, allocating space to exhibitors, advertisement activities on newspaper, FM channels and on hoardings and take care of B2B visitors Executive Officer - NIIT Centre Jul 2011-Sep 2013 Jaipur, India  Strengthened roles such as business development, revenue generation, Student Registrations, upselling, routine office work, achieved monthly targets, Counseling of students, registration, fee collection, proper arrangement of classes and new course  Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access Education  M.Phil in Business Administration from the Department of Business Administration, University of Rajasthan, Jaipur, Sep 2011 with 63.5%.  MBA - HR from SCDL, Pune, Aug 2011 with 68.7%.  M.Com in Business Administration from the Department of Business Administration, University of Rajasthan, Jaipur, June 2008.  B.Com from Commerce College, Jaipur. Personal Details Languages:   English Hindi Passport: Yes Address: 229, Prem Nagar, Jagatpura, Jaipur 302017
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