Abhinendra Pratap Singh

ABHINENDRA PRATAP SINGH Mobile: - E-mail:-Objective: To leverage my academic, professional, personal skills and knowledge towards an organization focused on continuous growth, advancement and reduces total costs of ownership. Professional Experience Organization: Net Expert India Designation: Associate – Help desk support Location: Delhi Duration: From OCT 2020 to Aug 2021. Job Responsibilities: • Handling client internet issues, devices components replacement. • Close coordination with respective ISP and field support team. • To follow-up with all vendors & responsible team via phone and mail till fixing the issue. • Providing IT support to Client for replacement laptop, desktop, Printer at client office location. Organization: DhanInfo Designation: SME (Subject Matter Expert) Location: Pune Duration: From Nov 22 to Sept 24 Job Responsibilities: • Collaborated extensively with American banks in their property preservation departments, ensuring effective maintenance of properties through meticulous preservation tasks. • Efficiently managed the activation and deactivation of utilities (Gas, Electric, Water, Sewer), ensuring seamless transitions and minimizing disruptions for stakeholders. • Conducted thorough vendor research to identify and engage utility providers within the relevant vicinity, ensuring optimal service quality and cost efficiency. • Maintained regular communication with onshore clients, fostering strong relationships and aligning expectations to ensure client satisfaction and service excellence. • Performed detailed quality audits on orders processed by fellow executives, enhancing operational accuracy and maintaining high standards of service delivery. • Ensured compliance alignment with US government regulations, working diligently to meet all required standards and maintain operational integrity. • Managed a team of 15 members, overseeing daily work allocation and ensuring efficient task distribution. • Prepared daily utilization reports, including attendance tracking, and managed quality checks to ensure team performance met required standards. Academic Credential: Qualification B. Com INTERMEDIATE HIGH SCHOOL College / School MANGLA DEVI SMARAK DEGREE COLLAGE, ALLAHABAD MAHARISHI VIDYA MANDIR ALLAHABAD MAHARISHI VIDYA MANDIR ALLAHABAD University / Board ALLAHABAD STATE UNIVERSITY Year of passing % of marks - 45% CBSE 2017 59.4% CBSE 2015 67% Technical Skills: ➢ Basic Networking: - OSI model, TCP/IP, LAN/WAN, Ping command (checking for connectivity) FTP, TFTP, basic CCNA. ➢ Ticketing Tools: - Service Now, Fuseon, Reotrak, RMS tools (Request management system) ➢ Basic knowledge of Office365 troubleshooting. ➢ Vender (property management) support knowledge. ➢ Basic ITIL Framework, Incident Management, SLA & Change Management. Strengths: ➢ Ability to deal diplomatically, solution oriented, self-motivated, an eagerness to learn and an urge to excel with an ability to gel well in a team. ➢ Good Communication Skills, Interpersonal Relationship, Capable of handling responsibilities Individually, Willingness to Learn, Motivator, Teamwork, Dynamic and Result Oriented. ➢ Hard working, Punctual, Enthusiastic and Honest. Personal Vitae: Name Father’s Name Mother’s Name Date of Birth Gender Marital Status Languages Known Hobbies focused. PAN NUMBER ADHAR NUMBER : : : : : : : : Abhinendra Pratap Singh Gayanendra Pratap Singh Shashi Singh- Male Single English, Hindi Learning new things which would my skill set more comprehensive yet : LDPPS4029C :- Declaration: I hereby declare that the all the above personal and technical details are true to my knowledge and best of my belief. Place: Pune, MH Date: (ABHINENDRA PRATAP SINGH)