Abhinendra Pratap Singh

My name is Abhinendra Pratap. I am a dedicated and goal-oriented professional with a strong background in customer service and team leadership. I completed my graduation in 2020 and began my professional journey soon after, stepping into the world of international voice process operations.

With over 2 years and 10 months of hands-on experience in the international voice process industry, I have developed a deep understanding of effective communication, customer handling, and performance-driven service delivery. During this time, I have had the opportunity to work in dynamic and fast-paced environments that demanded high levels of accuracy, patience, and professionalism.

One of the most defining aspects of my career so far has been my role as a Subject Matter Expert (SME). In this position, I was responsible not only for delivering quality service myself but also for guiding and supporting a team of 15 individuals. This leadership role allowed me to build strong team management skills, mentor new employees, monitor performance metrics, and ensure consistent service quality. My ability to maintain team morale and drive results under pressure helped contribute to the overall success of our projects.

I believe in continuous learning and self-improvement. I am always open to feedback and strive to enhance both my personal and professional skills. My experience has taught me the importance of adaptability, empathy, and clear communication—traits that I consider essential in today’s global work environment.

Looking ahead, I am eager to take on new challenges that allow me to grow further in a leadership or customer-focused role. I am particularly interested in opportunities where I can apply my existing skills while also learning new ones, especially in areas like team development, client communication, and process optimization.

In every role I take, I aim to add value not only to the organization but also to the people I work with. I am passionate about helping teams thrive and delivering exceptional service to clients across the globe.