Abhijit Shane Paul

 RESUME Name : Abhijit Shane Paul Date of Birth : 17th Nov 1975 Marital Status: Married Dependent’s: 2 Educational Qualification : Graduate BA – English Honors Programme /Course Board/University Year of Passing Intermediate Examination . Bachelor of Arts Intermediate Examination in SCIENCE ISC from Buddhal Bihar Graduate Honors Exam 1994 1998 Computer Knowledge: All Windows Application MS Word, MS Office, Excel Power Points. Strengths : Enthusiasm, Trustworthiness, Creativity, Disciplined Determination, Confident & Dedication Permanent Address: 63A Bosepukur Road Kolkata –West Bengal Present Address: B3 Asha Officers Colony – R.K Puram Contact Number: - Email ID: - Objective: Aspiring to carve a professional niche for myself in an organization of repute wherein I could contribute to the organization’s progress through my professional expertise and add more value to the organization. Worked With Real Estate & Corporate Tea Estate Humayan Properties Ltd as a Secretary to the Regional Sales Head joined the company in the year 2000. My Job responsibility was to attend calls, making appointments, coordination with vendors, travel agents for ticketing for the Senior Management Professionals also filing and emailing memo's as directed, and helping with admin support back to back. I was promoted in (2002 Dec) as a Executive Secretary & Admin Support to the Managing Director & the Chair Person, where my work was to coordinate with the Business appointments calendars, meetings, reviews, power point data compilation for presentation circulating within the company, looking into memos, coordinating with various Government Employees & Channel Partners pertaining to business and tenders, coordinating with clients overseas assisting my Reporting Authorities in every aspect, providing support to the team and other support functions, travelling with my reporting authorities out of the city as and when required. Worked With Domestic Telecom Worked for Competent Synergy Private Limited – Based in Chandigarh – Clientele TTSL wired and wireless Post Paid, Sales, Retention & Collection total team size 120. Under same company I have worked as a Customer Care Head with Airtel & Idea heading a team of 75 customer service representatives working answer various queries, complaints, and resolution within a specified TAT, as per the SLA standards. (From April 2014 - July 2016) Worked With International BPO I have hands on experience of more than 7 years of work experience with outbound & inbound sales/lead generation projects like Web-xites, B2B & B2C as a Business Development Manager handling operations with a team of 60 Process Associates Level 1 & Level 2 with a team strength of 30 reps As a Senior Manager I was looking into projects like Rosetta stone completely an inbound sales with a team strength of 30 customer sales representatives, and 15 Customer Support Representatives. Monitoring calls, looking into ACDQ reports, monitoring call flow, dropped calls, and coordinating with the team managers to meet the standards of quality resolution sales & support respectively. From the Year 2007 Feb - 2014 JOB RESPONSIBILITIES AS SR MANAGER Training and Development. Feedback Management. Team Building. Account assignment. Productivity counseling. Responsible for all aspects of company’s operations. Ensure availability of all process documents & other resources required for the production/service to be supplied to customer Project the requirements to management and get the required resources Plan, direct and coordinate various aspects of operating area. Providing resources, includes infrastructure, human resources and work environment. Ensure the delivery, efficiency of service provided to the customer Conducting management review meetings and review results of the actions taken Review performance of Team Leads & Managers. Handling customer complaints if necessary and reviewing customer feedback. Ensure Day -Day operations run smoothly and according to company policy. Ensure that vendors and suppliers are properly compensated and continue to meet the needs of the company. Reports to top management on operational efficiency. 1. Organization & Time Management 2. A problem solver who quickly grasps complex situations and turns them into manageable tasks. 3. Produce quality work even when under extreme time pressure and deadlines. 4. Proven ability to understand and follow complex instructions to successful conclusions. 5. Over 8 experience in successfully managing and organizing personal time and workload. 6. Collaborate in terms to produce timely reports WORK EXPERIENCE 1. Secretary from 2000 -2002 with Humayan Properties promoted in the year 2003 as an Executive Secretary to the Managing Director & Chairperson 2. Impex Infotech Private Limited Joined as a Business Development Manager in the year 2007 3. Impex Infotech Private Limited Promoted to Executive Secretary to the Managing Director & Chairperson till 2014 Feb. 4. Competent Synergy Private Limited worked for TTSl, Idea & Airtel from 2014 to 2016. 5. Vigilant Security & Investigation Services Admin Head –From May 2016 till date as a Free Lancing Consultant 6. Ace venture Management Services as a Consultant Part Time May 2016 till Date