Abhijit Kumar

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

• Resolved an average of 80 inquiries in a day and consistently met performance benchmarks in all areas (speed, accuracy and volume).
• Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s idol mentors and free time trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.