Abegail M. Cornejo

ABEGAIL M. CORNEJO-- WORK EXPERIENCE : Teleperformance - Oct.2010 to May2011 (Pasig City ) Resposible in taking inbound calls for mobility campaign ( US based client ) and assist them to top up their account , check their balance and a bit of basic troubleshooting . Sitel - June2011 to Dec 2011 ( Julia Vargas Ortigas Center ) Responsible in taking inbound calls for mobility campaign ( UK based client ) and assist them to top up and a bit of basic troubleshooting. Freelance Junior Data Entry specialist - Jan2012 – Dec2012 (Home based) Resposible in editing email domains and tracking down which one is non working and a working domain . Testing each edited domain making sure that the landing page for the web site is correct . ( US based client ) Convergys - Jan2013 to April2013 (Robinson’s Equitable Tower ) Took inbound calls for internet troubleshooting (dsl connection ) ( US based client ) Teletech - May 3013 to Oct2013 (Robinson’s Novaliches) Handled inbound calls for internet troubleshooting (dsl connection ) ( US based client ) Convergys - Oct2013 to April 2014 (8F Megamall Building ) Handled inbound calls for tv and internet troubleshooting. ( US based client ) Resposible to offer additional products that are not yet part of the member’s package. VXI - April 2014 to Present (8th F Panorama Technocenter) Handling inbound calls for tv , internet and home phone troubleshooting. ( US based client ) Promoted as a Quality analyst. Providing call evaluation on a daily basis. Attending calibration with clients, team leaders, operations manager and internal calibration with co QA’s. Sending reports via MS Outlook, creating data via MS Excel and notes are via MS Word. EDUCATIONAL BACKGROUND : Caybiga High School- Caybiga Elementary School - CHARACTER REFERENCE : Jerry Marcelo VXI Team Lead - Cesar Arcangel Jr. VXI Escalation Officer - Gerlie Talastas Quality Analyst -