AbedAlFattah Hammoud
Amman 11910, Kingdom of Jordan
Email:-Cell Phone: -
Linkedin: https://www.linkedin.com/in/abdulfattahhamoud
Blog: https://rsgme.wordpress.com/blog
Education:
09/2005 – 09/2007
03/2000 – 08/2005
Completed (4) Pre-MBA courses at KFUPM; Management Information Sy
stems, Introduction to Marketing, Financial Accounting, and Micro/Macro
Economics.
Bachelor of Science, Computer Engineering, GPA: 3.52/4.
King Fahd University of Petroleum & Minerals (KFUPM), Saudi Arabia.
Professional Experience:
05/2015 – 04/2018
MidEast Data Systems (Midis Group – KSA),
1. ITSM Ticketing Systems: Worked on Assyst v10 SP7.5 ITSM Tool by AxiosS
ystems UK
[ (16) ITIL Processes PinkElephant Verified ] .
2. ITIL v3 Work Experience: Incident Management, Change Management, SAC
M (Service Asset & Configuration Management) and Problem Management.
3. Managing and Continuously Monitoring the Compliance with the Service
Level Agreement and Key Performance Indicators.
4. IVR Systems Design and Development & Contact Center Management.
5. Building the Entire CMDB before Launching the ITSM Ticketing System.
6. Building the Entire Service Catalogue including Parent Services, Child Ser
vices and Service Offerings.
7. Configuring and Generating Productivity Reports from the ITSM Ticketing Sy
stem & from the Telephony/IVR/Contact Center System/Software.
8. Reporting on Service Availability, Service Continuity, and Disaster Recov
ery Plans and Procedures.
9. Provided End User Training and Coaching in multiple ITSM/ITIL related
Subjects/Topics.
02/2013 – 10/2014
Consolidated Contractors Company (CCC),
1. ITSM Ticketing Systems: Worked on Service Desk Plus ITSM Tool by
ManageEngine centralized at Al-Khobar Area Office (Head Office) .
2. IT End User Support & Server Maintenance and Administration for the Fol
lowing Servers Onsite at Wasit Gas Plant Project, Jubail:
Two Domain Controller Servers: DC-01 and DC-02 (Primary & Backup
DC) – Active Directory 2008 platform
One Application Server [OpManager Monitors All Networked Devices]
One Antivirus Server [Officescan for Servers Protection & Kaspersky
for End Users PCs Protection ]
AbedAlFattah Hammoud
Amman 11910, Kingdom of Jordan
Email:-Cell Phone: -
Linkedin: https://www.linkedin.com/in/abdulfattahhamoud
Blog: https://rsgme.wordpress.com/blog
06/2008 – 06/2011
One VBC+ATLAS Server [Document Management System]
One WSUS Server [Windows Server Update Services]
One Proxy Server [MS TMG Software]
One SIP Telephony Server [MS Lync 2013] Installed as VM Server
inside VMware ESXi 5.1 virtualization environment and can be accessed
via VMware vSphere Hypervisor 5.5.
Moammar Information Systems (MIS),
Contact Center Floor Support Operations.
Resident Engineer and a Member of the Field Customer Support Team pro
viding Technical Support and Assistance for the Aspect Unified IP v6.6 S
P1/SP2 Contact Center Solution for Two Projects :
1- Inbound Contact Center at Saudi Electricity Company, Western
Operating Area, Jeddah [06/2008 – 06/2010]
2- Outbound Contact Center at SAMBA Financial Group, Riyadh
[06/2010 – 06/2011]
08/2006 – 01/2008
Schlumberger Middle East S.A. (SLB),
IT Service Management Operations.
Resident Engineer working on BMC Remedy Action Request System v6.3
ITSM Ticketing System supporting oilfield service engineers in their IT
related problems/incidents/service requests.
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Trainings & Certifications :
1- ITIL v3 Foundation & Intermediate Capability Level (IAU - DICT - OJT)
Provider : Global Knowledge KSA, Date : Dec. 2015, Duration : (2) Weeks
2- PMP + Primavera P6 Preparation Course (Khobar Park Inn Hotel - Offsite)
Provider : Orbits Institute for Training, Date : Dec. 2014, Duration : (3) Weeks
3- How to Become More Successful Employee (Wasit Gas Plant Project - OJT)
Provider : CCC UAE Training & Development, Date : Sep. 2014, Duration : (1) Day
AbedAlFattah Hammoud
Amman 11910, Kingdom of Jordan
Email:-Cell Phone: -
Linkedin: https://www.linkedin.com/in/abdulfattahhamoud
Blog: https://rsgme.wordpress.com/blog
4- How to Enhance your Communication Skills (Wasit Gas Plant Project - OJT)
Provider : CCC UAE Training & Development, Date : Sep. 2014, Duration : (1) Day
5- Problem Solving & Decision Making (Wasit Gas Plant Project - OJT)
Provider : CCC UAE Training & Development , Date : Dec. 2013, Duration : (2) Days
6- Aspect Certificate(s) of Training – Aspect Unified IP v6.6
Provider : Aspect Software Inc. Singapore, Date : Jan. 2010, Duration : (2) Weeks
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Organizations & Memberships :
International Memberships :
1- Australian Computer Society (ACS) - [ Member ID #- ]
Nov. 2015 – Nov. 2016
ACS Member ID #-- Information Systems Audit & Control Association (ISACA) - [ Member ID # 942161 ]
Jun. 2015 – Dec. 2015
ISACA Member ID #-- Project Management Institute (PMI) - [ Member ID #- ]
Nov. 2014 – Nov. 2015
PMI Member ID #-
Local Memberships (Jordan & KSA) :
4- Saudi Council of Engineers (SCE) - [ Member ID # 40874 ]
Dec. 2010 – Present
SCE Member ID # 40874
5- Jordanian Engineers Association (JEA) - [ Member ID # 442639 ]
May. 2014 – Present
JEA Member ID # 442639
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