Abed Kulab Akel

ABED KULAB AKEL Microsoft 365 Security Engineer | Entra ID (Azure AD) | Conditional Access | Defender | PowerShell Automation | Former Microsoft Tier-3 Support | AI Trainer (Hebrew RLHF) Albania (CET / UTC+1) • Remote Global Availability (B2B / Contract / Full-Time) Languages: English (Fluent) • Hebrew (Native) • Arabic (Native) CORE COMPETENCIES Microsoft 365 Administration • Entra ID (Azure AD) • Identity & Access Management Conditional Access • Microsoft Defender • Exchange Online • SharePoint Online Hybrid Identity Architecture • Tenant Administration • Security Hardening PowerShell Automation • Microsoft Graph API • Workflow Automation Incident Response • Cloud Operations • Tier-3 Technical Escalation SQL Querying • CRM Integrations (Salesforce / Microsoft Dynamics 365) NOC Operations • ISP Infrastructure • Telecom Monitoring • Fault Management AI Annotation • Reinforcement Learning with Human Feedback (RLHF) • Hebrew Language Model Training PROFILE Profile Summary Microsoft 365 Security & Automation Engineer with 19+ years of experience across telecommunications, enterprise cloud operations, and cybersecurity. Former Microsoft Tier-3 Technical Consultant specializing in Entra ID (Azure AD), identity security, Conditional Access, and Microsoft 365 environments. Expert in securing enterprise cloud infrastructures, resolving high-severity incidents, and building scalable automation using PowerShell and Microsoft Graph. Proven ability to bridge infrastructure, cloud security, and AI development, with additional experience in multilingual AI training (Hebrew RLHF). Recognized for delivering security-first solutions, improving operational efficiency, and collaborating with global distributed teams in complex environments. Key Achievements • Implemented a Zero Trust security framework across 5,000+ users, strengthening identity protection using Conditional Access and MFA • Reduced manual operational workload through PowerShell and Graph API automation in enterprise Microsoft 365 environments • Resolved high-severity Tier-3 cloud incidents for global Microsoft customers, improving service reliability and response time • Improved team performance by increasing first-call resolution rate by 20% through mentoring and knowledge sharing • Reduced incident response time by 30% by standardizing NOC processes and building SQL-based monitoring dashboards • Maintained 99.9% infrastructure uptime across global enterprise monitoring environments • Led Microsoft 365 Copilot readiness and governance assessments, ensuring security and compliance at scale • Contributed to AI model training (RLHF), improving multilingual reasoning and response quality in Hebrew, Arabic, and English Combines deep technical expertise with a systems-thinking mindset to deliver secure, automated, and scalable enterprise solutions. EXPERIENCE AI Annotation Trainer / Hebrew RLHF MERCOR | Albania Feb 2026 - Mar 2026 AI Annotation Trainer / Hebrew RLHF • Performed AI annotation and evaluation tasks to improve accuracy, reasoning, and response quality of large language models • Executed Reinforcement Learning with Human Feedback (RLHF) workflows, including prompt evaluation, response ranking, and quality scoring • Reviewed and refined Hebrew-language outputs, ensuring linguistic accuracy, cultural relevance, and contextual correctness • Contributed to multilingual dataset development across Hebrew, Arabic, and English to enhance model performance • Identified inconsistencies and edge cases in AI responses, providing feedback to improve model reliability and alignment • Maintained strict annotation guidelines and quality standards, ensuring consistency across datasets • Collaborated with AI training teams to improve annotation processes, data quality, and evaluation frameworks • Supported continuous improvement of AI model reasoning and multilingual capabilities through detailed feedback and analysis SME MICROSOFT | Piraieús, Greece Jul 2021 - Dec 2024 Acted as a Subject Matter Expert (SME) for Microsoft 365, leading resolution of complex Tier-3 escalations across Entra ID (Azure AD), Exchange Online, and security services Investigated and resolved high-severity enterprise incidents, ensuring minimal downtime and maintaining service reliability for global customers Designed and implemented identity security solutions, including Conditional Access policies, MFA enforcement, and Zero Trust frameworks Automated administrative and security operations using PowerShell and Microsoft Graph API, improving efficiency and reducing manual workload Provided advanced troubleshooting for hybrid identity environments, including Azure AD Connect and synchronization issues Conducted security assessments and governance reviews for Microsoft 365 environments, including Copilot readiness and compliance validation Collaborated with cross-functional engineering and product teams to resolve complex cloud infrastructure and security challenges Mentored junior engineers and supported knowledge-sharing initiatives to improve team performance and resolution quality Delivered technical guidance and best practices to enterprise clients on identity management, security hardening, and cloud architecture Monitored and analyzed system performance, proactively identifying risks and implementing improvements to enhance security posture TECHNICAL ADVISOR AIO SYSTEMS | Lagos, Nigeria Feb 2020 - Oct 2020 NOC Manager / Global Control Manager • Led 24/7 Network Operations Center (NOC) monitoring for global enterprise infrastructure across multiple regions, ensuring high availability and performance • Managed real-time monitoring of large-scale telecom and IT systems, proactively identifying and resolving incidents before service impact • Directed incident management and escalation processes, reducing response and resolution times for critical infrastructure issues • Developed and maintained SQL-based monitoring dashboards, providing centralized visibility and executive-level reporting • Established and standardized NOC procedures, KPIs, and operational workflows, improving efficiency and team performance • Coordinated with cross-functional global teams to ensure rapid incident resolution and service continuity • Supervised and supported NOC engineers, ensuring adherence to SLAs, operational standards, and best practices • Analyzed infrastructure alerts and trends to implement proactive improvements and risk mitigation strategies • Ensured 99.9% uptime across enterprise systems through continuous monitoring and process optimization • Maintained operational readiness for mission-critical environments supporting international enterprise clients NOC MONTIOR TRAINA | Tel Aviv-Yafo, Israel Jan 2018 - Feb 2020 Financial Infrastructure Monitoring (Traina Company) • Monitored mission-critical financial infrastructure supporting tier-1 global banking and trading systems across US, UK, and APAC markets • Managed real-time surveillance of high-frequency data transmission systems, ensuring stability and low-latency performance • Investigated and resolved infrastructure anomalies and incidents, minimizing risk to financial data integrity and trading operations • Coordinated incident response with global teams to ensure rapid resolution and continuous system availability • Maintained strict adherence to security, compliance, and data integrity protocols in highly regulated environments • Analyzed system alerts and performance metrics to identify trends, risks, and optimization opportunities • Ensured uninterrupted operation of financial data networks, supporting time-sensitive and high-value transactions • Documented incidents, root cause analysis, and operational procedures to improve monitoring accuracy and response effectiveness NOC TECHNICAN ANALYZER CELLCOM | Tel Aviv-Yafo, Israel Jan 2009 - Jun 2018 Cellcom Communications (Telecom Infrastructure & Network Operations) • Supported national cellular infrastructure operations, ensuring high availability and performance across large-scale telecom networks • Monitored and managed radio networks and transmission systems, optimizing antenna frequencies and network coverage • Diagnosed and resolved network and transmission faults, minimizing service disruptions for millions of subscribers • Developed scripts and monitoring tools to detect anomalies and prevent network degradation • Provided Tier-2 support for enterprise connectivity and backbone infrastructure, ensuring reliable data transmission • Collaborated with cross-functional engineering teams to maintain network stability and operational efficiency • Performed proactive monitoring and maintenance to ensure continuous service uptime and quality of service (QoS) • Analyzed network performance metrics to identify bottlenecks and optimization opportunities • Ensured adherence to telecom standards, operational procedures, and service-level agreements (SLAs) EDUCATION CYBERSECURITY ELTA IAI | Israel, Israel 2022 Completed 700 academic hours of intensive cybersecurity training, including hands-on simulations using the TAME™ Range Simulator (ELTA IAI) Gained practical experience in real-world cyberattack and defense scenarios, simulating enterprise-level security environments Developed expertise in threat detection, incident response, and vulnerability assessment across network and system layers Trained in Security Operations Center (SOC) workflows, including monitoring, alert analysis, and escalation procedures Strengthened knowledge of network security, protocols, and attack vectors, including intrusion detection and prevention Applied risk analysis and mitigation strategies to protect critical infrastructure and sensitive data Built foundational skills in ethical hacking concepts and defensive security practices Enhanced ability to analyze and respond to advanced persistent threats (APT) and complex cyber incidents Integrated cybersecurity principles with cloud security and identity protection, supporting modern enterprise environments SOFTWARE DEVELOPMENT MANAGEMENT SELA GROUP | Israel, Israel 2008 Gained solid foundation in software development principles, including programming logic, system design, and application architecture Developed skills in writing, testing, and debugging code, with focus on building reliable and maintainable solutions Learned object-oriented programming (OOP) concepts and best practices for scalable software development Built understanding of databases and SQL, supporting data-driven applications and system integrations Applied development knowledge to support automation scripting and tooling, later leveraged in PowerShell and workflow automation Strengthened ability to analyze technical requirements and translate them into functional solutions Practiced problem-solving and algorithmic thinking in real-world development scenarios Established foundation for integration between software, infrastructure, and cloud systems OTHER SKILLS & CERTIFICATIONS Professional Skills • Problem Solving & Analytical Thinking • Cross-functional Collaboration • Mentoring & Knowledge Sharing • Remote Global Teamwork • Process Improvement & Optimization Core Skills Cloud & Microsoft 365 • Microsoft 365 Administration • Entra ID (Azure AD) • Exchange Online, SharePoint Online • Tenant Management & Governance • Hybrid Identity (Azure AD Connect) Identity & Security • Identity & Access Management (IAM) • Conditional Access & MFA • Zero Trust Security Architecture • Microsoft Defender (Security & Compliance) • Security Hardening & Risk Mitigation • Incident Response & Root Cause Analysis Automation & Scripting • PowerShell Automation • Microsoft Graph API • Workflow Automation & Process Optimization AI & Data • AI Annotation & RLHF (Hebrew) • Multilingual Data Evaluation (Hebrew / Arabic / English) • SQL Querying & Data Analysis Infrastructure & Operations • Network Operations Center (NOC) Management • Telecom Infrastructure & Monitoring • Infrastructure Performance & Reliability • Fault Management & Incident Handling Tools & Platforms • Microsoft 365 Ecosystem • Azure / Entra ID Portal • SQL-based Monitoring Systems • CRM Systems (Salesforce, Microsoft Dynamics 365) PAST ROLE(S) Helpdesk / Technical Support IT Consulting System Administrator INDUSTRY EXPERIENCE IT Services IT Infrastructure / Blockchain / Cloud Computing Unified Communications / Wireless Services