Abed Kulab Akel

Microsoft 365 Security & Automation Engineer with 19+ years of experience across telecommunications, enterprise cloud operations, and cybersecurity. Former Microsoft Tier-3 Technical Consultant specializing in Entra ID (Azure AD), identity security, Conditional Access, and Microsoft 365 environments.

Expert in securing enterprise cloud infrastructures, resolving high-severity incidents, and building scalable automation using PowerShell and Microsoft Graph. Proven ability to bridge infrastructure, cloud security, and AI development, with additional experience in multilingual AI training (Hebrew RLHF).

Recognized for delivering security-first solutions, improving operational efficiency, and collaborating with global distributed teams in complex environments.

Key Achievements

·       Implemented a Zero Trust security framework across 5,000+ users, strengthening identity protection using Conditional Access and MFA

·       Reduced manual operational workload through PowerShell and Graph API automation in enterprise Microsoft 365 environments

·       Resolved high-severity Tier-3 cloud incidents for global Microsoft customers, improving service reliability and response time

·       Improved team performance by increasing first-call resolution rate by 20% through mentoring and knowledge sharing

·       Reduced incident response time by 30% by standardizing NOC processes and building SQL-based monitoring dashboards

·       Maintained 99.9% infrastructure uptime across global enterprise monitoring environments

·       Led Microsoft 365 Copilot readiness and governance assessments, ensuring security and compliance at scale

·       Contributed to AI model training (RLHF), improving multilingual reasoning and response quality in Hebrew, Arabic, and English

Combines deep technical expertise with a systems-thinking mindset to deliver secure, automated, and scalable enterprise solutions.