Abdulrahim Halimat

ABDULRAHIM HALIMAT Virtual Assistant | Efficiency & Organization | Remote Business Support​ Abuja, Nigeria Professional Summary Organized and detail-oriented Virtual Assistant with 5+ years of experience providing administrative and operational support to entrepreneurs and businesses. Skilled in managing schedules, communication, and digital tools to help clients save time and focus on growth. Proven ability to streamline workflows, improve response times, maintain accurate records, and proactively manage tasks to ensure smooth daily operations and consistent business productivity in remote and fast-paced environments. Core Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ Administrative Support Calendar & Email Management Client & Customer Communication Data Entry & Documentation Task Prioritization & Time Management Multichannel Communication (Phone, Email, Chat) CRM & Database Management Technical Skills, Tools and Platforms ●​ ●​ ●​ ●​ Productivity: Google Workspace, Microsoft Office Suite Project Management: Trello, Asana, Notion, ClickUp Communication: Slack, Zoom, Microsoft Teams CRM Tools: HubSpot, Freshdesk, Intercom, Zendesk, Zoho. Professional Experience Virtual Assistant Supreme Court of Nigeria Abuja, March 2022 – Dec 2025 ●​ Provided high-level administrative support to senior legal officers, improving document turnaround time by approximately 25% through structured filing and workflow organization.​ ●​ Managed executive calendars, scheduled meetings, and coordinated official appointments, ensuring 100% adherence to deadlines and zero missed engagements.​ ●​ Handled 30–50 inbound and outbound communications daily (emails, phone calls, and in-person inquiries), maintaining professional and timely responses.​ ●​ Prepared, reviewed, and organized official documents and reports with strong attention to detail, ensuring accuracy and confidentiality.​ ●​ Maintained digital and physical filing systems, improving document retrieval time by 30%.​ ●​ Coordinated internal communication between departments to ensure smooth daily office operations. ​ Customer Information Service Guaranty Trust Bank (GTBank) – Abuja​ December 2016 – December 2017 ●​ Responded to 25–40 customer inquiries daily regarding banking and technical issues.​ ●​ Reduced escalation cases by 20% through effective issue resolution and investigation.​ ●​ Provided first-level technical and account support with step-by-step guidance.​ ●​ Documented customer issues accurately in internal systems for service continuity.​ ●​ Collaborated with IT and operations teams to resolve cases within 24–48 hours. Key Achievements ●​ Improved email response time by 30% through structured inbox management.​ ●​ Reduced administrative turnaround time by 20–25% through workflow optimization.​ ●​ Maintained 98–99% data accuracy across reporting and CRM systems.​ ●​ Resolved customer inquiries within 24 hours on average, maintaining 85%+ satisfaction.​ ●​ Helped professionals save 10+ hours weekly by managing routine administrative tasks. Education Higher National Diploma (HND) – Computer Science​ Federal Polytechnic Nasarawa | 2017 – 2019 National Diploma (ND) – Computer Science​ Federal Polytechnic Nasarawa | 2014 – 2016 Certification Digital Witch – IT Support (In-Demand Tech Skills), 2025 Availability ●​ WAT (GMT+1) | Full-time | Open to US, UK, Canada & international remote roles​