Abdulraheem Shuaib Olohundare

ABDULRAHEEM SHUAIB OLOHUNDARE PROFESSIONAL SUMMARY Customer Support Specialist and Executive Assistant with 3+ years of experience supporting founders and businesses. Skilled in handling customer inquiries, managing emails and calendars, and using tools like Zendesk, Freshdesk, Intercom, and HubSpot. Focused on fast response, clear communication, and solving customer issues efficiently. CORE SKILLS Customer Support (Email & Chat), Ticket Management, CRM Tools (Zendesk, Freshdesk, HubSpot, Intercom), Email & Calendar Management, Data Entry, Communication, Time Management WORK EXPERIENCE Executive Administrative Personnel | Dhiktech Information Technology | Jan 2024 – Present Managed 20+ meetings weekly with high accuracy. Handled 40+ customer inquiries weekly with strong resolution rate. Improved workflow and reduced delays through better coordination. Management Information Specialist | Polar Petrochemicals Limited | Mar 2023 – Dec 2024 Maintained accurate reports and improved data quality. Ensured timely submission of reports and corrected large volumes of data errors. Customer Service Representative | G-links Multipurpose Company | Feb 2021 – Jan 2023 Handled 60+ customer inquiries daily. Improved response time and customer satisfaction. Reduced backlog through follow-ups. EDUCATION HND Computer Science – Kwara State Polytechnic (2021) OND Computer Science (2017) CERTIFICATIONS NYSC (2021), Virtual Assistance Course (2024), Typing Course