Abdullah Ismaeel

Summary Abdullah Ismaeel A Product Management, Financial Research & Customer Support Specialist House no 7D, Street 18, sector G-6/2, Islamabad, Pakistan -- Technical Skills         Microsoft Office Suite SalesForce.com JIRA Confluence GotoMeeting LiveOps LiveChat SQL A highly capable professional with over 7 years of customer service, product management, financial research and analysis experience. An organized, detailoriented, and conscientious self-starter, able to prioritize and perform effectively to accomplish multiple tasks and stay calm under pressure. Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor. Easy going by nature and able to get along with both work colleagues and senior management. Core Competencies      Strategic Planning Customer Support Operational Excellence Relationship Building Sales & Marketing 2016 – 2017 Product Manager Qineqt Inc.       Community Involvement Masters in Leadership and Management Studies National Defense University (NDU)  Product Education  Research  Process Improvement  Collaborating and working with the development scrum teams  Ability to improve efficiency, reduce operating costs whilst increasing productivity.  Efficiently & effective management of day to day operations of the company.  Ability to shape, produce and deliver product management plans. Education Communication Resource Allocation Product Management Product Strategy Team Leadership Professional Experience Expertise  An active blood donor and Philanthropist.  Member of the World Wildlife Foundation (WWF).      2014 – 2016 (primarily Designer, Development/ Engineering and marketing Communications) across the organization to achieve organizational goals. Ensuring of Agile development methods and techniques are being followed and leading the scrum team. Researching, reviewing & reporting on competitors & rival products. Maintains product management/ operations/ support/ sales staff by recruiting, selecting, orienting, and training employees. Brings new products to market by analyzing proposed product requirements and product development programs. Responsible for idea generation, project ownership, product testing. Employee performance management and evaluation. Research Analyst S&P Global Market Intelligence  Authored multiple articles identifying trends in the global Real Estate industry. These were published on the company's website on a bi-weekly and monthly basis.  Led the User Acceptance Testing (UAT) team for Real Estate Research department. Designed and performed error check procedures during new product development. Oversaw 3 successful product platform releases. Trained one of my colleagues for the UAT lead role and the agile development process.  Conducted client training webinars and assisted in training 4 new employees in global real estate industry and in the use of the company's products and platforms.  Provided data and analysis on the global real estate industry to external publications like Forbes, NAREIT, Seeking Alpha Etc.  Responsible for providing high quality support to clients in References Umair Azeem Senior Manager, Financial Data Analytics Qineqt Inc. - building excel based financial models and automating them through the company's MS Excel plugin. 2012 – 2014  Advises and guides clients of all types on functionality/usage, technical, and data issues related to SNL products.  Provide client support solutions regarding company’s financial research and information products that specialize in the banking, financial services, insurance, media, real estate, media and energy sectors.  Work with clients to assemble excel templates and edit charts & pivot tables that dynamically update with new financial data.  Create user tutorials and guides for new excel and web based products.  Provide specialized training to new and existing clients on efficient product usage.  Resolve data discrepancies by reviewing the sources and maintain log of problems to be reported to product development team.  Analyze problems with software applications to identify problem areas and make recommendations regarding corrective action. Jahanzaib Ali Khan Senior Manager, Research & Product Operation S&P Global Market Intelligence - James Mathieu Manager, Real Estate Product Operations S&P Global Market Intelligence-Zahid Mahmood Senior Team Lead, Customer Care Services Medical Transcription and Billing Company (MTBC) - Technical Support Analyst S&P Global Market Intelligence - Customer Care Representative MTBC - Medical Transcription and Billing Company  Provided support to US based health care providers on using the MTBC platforms.  Setting up the internal networks and installing the company platforms on client’s PC remotely.  Training clients on MTBC’s Electronic Health Records (EHR) Platform and website.  Coordinated with health care providers and insurance companies and resolved insurance and billing related issues.  Answering client queries related to the company products ensuring client satisfaction. 2010 – 2011 Senior Customer Sales Representative Touchstone Communications  Responsible for making cold calls to U.S. households to market and sell different products and services. Worked on multiple projects like setting up free appointments for chiropractors and selling home security systems over the phone.  I was also responsible for closing calls for junior CSRs and while doing so I had to make sure that the customer is aware of all the charges, terms & conditions and verify and confirm the customer’s credit card and social security number.