Abdulganiyu Zubairu
M6 Polytechnic Road, Near UBA, Tudun Wada Kaduna, Nigeria
Phone:-
E-mail:-
Bio-Data
Date of Birth
28th June, 1983
Marital Status
Married
Sex
Male
State of Origin
Kaduna
Local Government Area
Kaduna South
Languages Spoken
English, Hausa and Yoruba
Objectives
To pursue and build an enviable career in a multidimensional industry through hard work, excellent performance and honesty, without compromising service or quality.
Education
PGD Public Administration (2012; Nigerian Defence Academy)
HND Mass Communication (2007; Kaduna Polytechnic)
Senior School Leaving Certificate (2000; Government College Kaduna)
First School Leaving Certificate (1995; Maimuna Gwarzo Primary School, Kaduna)
Professional Certifications
Intel Retail Edge Certified specialist [2013]
Customer Service professional, Association of Business Practitioners [2011]
Certificate in Conflict Analysis, United States Institute of Peace [2010]
Experience
MTN Nigeria (July 2009 –September 2016)
Customer Care Representative: Attending to all Customer enquiries. Providing prompt resolution to all customer queries and complaints. Maintaining the corporate image of the company through high quality customer interactions.
Shift Lead: Assigned a Team of Customer Care Representatives (CCRs) to supervise, and ensuring that each CCR within the Team achieves set Productivity and Targets.
Quality Assurance Officer: Ensuring all customers are served with high quality service during their interactions with Customer Care Representatives.
NYSC
Ferdy Memorial College, Okpoma Yala, Cross River State (February 2008 – February 2009)
Class Teacher: Teaching Government to Senior Secondary School Students.
Skills
Excellent analytical and quantitative skills
Excellent communication and Interpersonal skills
Teamwork
Problem Solving
Resilience
Computer Competencies
Proficient use of
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Lync
References
Aliyu Suleiman
Department of Mass Communication
Kaduna Polytechnic
-
Hamid Raji
iSON BPO International Ltd,
Ilorin, Kwara State
-
