Customer Care Representative: Attending to all Customer enquiries. Providing prompt resolution to all customer queries and complaints. Maintaining the corporate image of the company through high quality customer interactions.Shift Lead: Assigned a Team of Customer Care Representatives (CCRs) to supervise, and ensuring that each CCR within the Team achieves set Productivity and Targets.Quality Assurance Officer: Ensuring all customers are served with high quality service during their interactions with Customer Care Representatives.