Abdul Basit
Escalation Engineer
Seeking a responsible position in a prestigious organization enabling me to utilize my talents and
experience, with a willingness to develop new skills & grow with the company.
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WORK EXPERIENCE
linkedin.com/in/mr-basit
github.com/mr-basit
SKILLS
Escalation Engineer
PayActiv
HMTL
03/2021 - Present,
Documentation
CSS
SQL
Mockups
Git
Excel
Communication
Responsibilities
Identify frequently occurring issues & get it documented
Worked with multiple teams for issue resolution of problems
escalated by CSR
PERSONAL PROJECTS
Review escalated issues to identify trends and communicate
Blood Donation System (2017)
Provide recommendations for improving existing processes
and procedures
Mudaris | Tutor Finder (2019)
Learning and staying up to date with product releases and
environment changes
Data Analyst
PayActiv
03/2020 - 03/2021,
Responsibilities
Ensure all the receiving data is imported into the system
correctly
Monitor the data processing and make sure that all the
relevant issues are monitored , reported and fixed
Create and track tickets/tasks on SalesForce ERP
Coordinate with multiple teams in order to get them fixed
timely
Campus Director
Hult Prize Foundation
06/2018 - 09/2019,
Responsibilities
Leading a team of 30 organizers from 3 campuses of Riphah
to manage all the activities of a Global Competition aiming
on Business Ideas.
Arranging seminars for university students to meet people
from industry with business background
EDUCATION
BS Software Engineering
Riphah International University
08/2015 - 12/2019,
Intermediate
GIKI College
2013 - 2015,
ACHIEVEMENTS
Winner Project Exibition
National Electronics Olympiad'19 GIKI
Asia Campus Director (2019)
Hult Prize On-Compus Program
LANGUAGES
English
Urdu
Native or Bilingual Proficiency
Native or Bilingual Proficiency
INTERESTS
Hiking
Cricket
Travelling
E-Gaming
