Abdul Basit

Currently employed as Escalation Engineer at a Global FinTech Company, my responsibilities includes,

• Problem analysis and root cause documentation for all issues
• Identify frequently occurring issues and coordinate with the concerned teams accordingly
• Work with all departments to facilitate issues resolution of problems elevated by our Customer Support Teams
• Review escalated issues to identify trends and communicate
• Provide recommendations for improving existing processes and procedures
• Learning and staying up to date with product releases and environment changes
• Working in SQL Server to fix the issues at the DB Level.

Before that I was employed as Data Analyst at the same Organization, where my job was,

• Responsible to monitor the data processing and will make sure that all the related issues are monitored , reported and fixed
• Collaborate and work with people of different job areas: Designers to Developers, and Customer Service to Engineering Support Teams
• Ensure all the receiving data is imported into the system correctly
• Monitor, Create and track tickets/tasks on Salesforce ERP
• Problem analysis and root cause documentation for all issues
• Identify frequently occurring issues and coordinate with the concerned teams accordingly
• Provide recommendations for improving existing processes and procedures

I can get you documentation, DBA support, System Support.