Abdul Basit

ABDUL BASIT PROFESSIONAL SUMMARY Customer-focused operations professional with 2+ years of experience handling client issues, coordinating across teams, and improving service delivery in fast-paced environments. Strong at explaining solutions clearly, resolving problems under pressure, and ensuring customers receive timely and reliable support. Experienced in managing end-to-end processes, handling complaints, and working with cross-functional teams to fix recurring issues. Comfortable working remotely, communicating in English, and adapting quickly to new tools and systems. EXPERIENCE Diamond Group of Industries Lahore, Pakistan Operations & Supply Chain Lead January 2024 – Present • Act as a key point of contact for customer delivery and product-related issues, ensuring complaints are handled quickly and resolved effectively. • Coordinate with warehouse, delivery, and repair teams to troubleshoot problems and provide clear updates to customers. • Reduced delivery-related complaints by ~30% by identifying root causes and improving processes. • Handle daily communication with internal teams to ensure orders are processed, dispatched, and delivered on time. • Track recurring issues and work with production and operations teams to prevent repeat problems. • Manage and guide a team of 21 staff, ensuring smooth communication and accountability across operations. • Support showroom and sales teams by resolving customer concerns and improving overall service experience. • Prepare reports on complaints, delivery delays, and operational issues to support better decision-making. PepsiCo International Lahore, Pakistan Sales Operations Intern July 2023 – September 2023 • Conducted market research to understand customer preferences and buying behaviour. • Worked with sales teams to improve customer experience and product availability. • Assisted in analyzing feedback and identifying areas for improvement in sales and distribution. • Collaborated with multiple teams, gaining exposure to structured communication and professional reporting. EDUCATION University of the Punjab Bachelor of Science in Management (4-Year) — CGPA: 3.86 / 4.00 Lahore, Pakistan September 2019 – July 2023 LEADERSHIP & EXTRACURRICULAR Young Inventors Foundation (YIF) February 2022 – July 2023 Assistant Head, Recruitment Department • Managed end-to-end recruitment operations, overseeing a team of 25 HR volunteers and driving structured interview processes to onboard high-potential candidates at scale. Institute of Administrative Sciences (IAS) January 2023 – March 2023 Event Leader & Volunteer • Led multi-team coordination for IAS Festivity Week 2023; recognized by faculty for outstanding leadership and operational discipline across events and graduation ceremonies. SKILLS Operations and Customer Management: Operations Management, Process Improvement, Production Coordination, Quality Control, Customer issue handling, Complaint resolution, Follow-ups and coordination Problem Solving: Troubleshooting operational issues, Identifying root causes Operations & Coordination: Cross-team collaboration, Order and delivery tracking, Time management and organization, Negotiation Data & Analytics: Operational Reporting, Data Analysis, KPI Development, Market Research, Competitive Benchmarking Leadership: Cross-Functional Team Leadership, Stakeholder Management, Conflict Resolution, Executive Communication Technical Tools: Microsoft Excel (Advanced), PowerPoint, Word, Oracle ERP, Retail Pro, Warehouse Management Systems (WMS) Languages: English (Professional Proficiency) | Urdu (Native)