Abdul Basit

Act as a key point of contact for customer delivery and product-related issues, ensuring complaints are handled quickly and resolved effectively.

Coordinate with warehouse, delivery, and repair teams to troubleshoot problems and provide clear updates to customers.

Reduced delivery-related complaints by ~30% by identifying root causes and improving processes.

Handle daily communication with internal teams to ensure orders are processed, dispatched, and delivered on time.

Track recurring issues and work with production and operations teams to prevent repeat problems.

Manage and guide a team of 21 staff, ensuring smooth communication and accountability across operations.

Support showroom and sales teams by resolving customer concerns and improving overall service experience.

Prepare reports on complaints, delivery delays, and operational issues to support better decision-making.

Skills:

Operations and Customer Management: Operations Management, Process Improvement, Production Coordination, Quality Control, Customer issue handling, Complaint resolution, Follow-ups and coordination

Problem Solving: Troubleshooting operational issues, Identifying root causes

Operations & Coordination: Cross-team collaboration, Order and delivery tracking, Time management and organization, Negotiation

Data & Analytics: Operational Reporting, Data Analysis, KPI Development, Market Research, Competitive Benchmarking

Leadership: Cross-Functional Team Leadership, Stakeholder Management, Conflict Resolution, Executive Communication

Technical Tools: Microsoft Excel (Advanced), PowerPoint, Word, Oracle ERP, Retail Pro, Warehouse Management Systems (WMS)