Abdias Beausejour

 - + Saint-Domingue, République Dominicaine 1 - PROFIL Customer Service and Technical Support Specialist with over 10 years of experience, I am a native French speaker, and I speak English and Spanish. I have been employed by many reputable companies and have worked remotely. I have also worked in my home country Haiti. I have always been a reference for them I always give more than the best of myself in my work that's why, my skills are always better than the others of my team. LANGUES French Spanish English EXPÉRIENCE DE TRAVAIL Customer service Specialist, Sales Agent Voila HT, telecommunication, July 2006-Jan 2009 It was my first experience after high school; I was an office receptionist for this telecommunications company. This company was responsible for a large part of the communications in Haiti. I was also doing customer service and a little bit of technical support because sometimes the customers call you to help you set up or if the phone is broken. I am there to help them. Supervisor, Customer service Outbound Symphotel Communication, Canada, Jan 2013- Sept 2016 A great remote job that allowed me to grow as a customer service agent. I started working for this company remotely after moving to the Dominican Republic. It was a Canadian company that handled customer service for different dealerships in Canada. My job was to contact customers who had old cars and offer to exchange them for a new year's car, and then get the customer to accept. It was a great experience to do your best to present the offer to the customer so they would accept it. Remote Customer service Specialist, Sales Agent. Yavin Technologies, Philippine, Déc. 2016-Sept 2018 I was still doing remote customer service for this company and also selling. The customer calls in to buy Energizer Sports products. My job is to make sure the customer buys the product and to offer them a discount if they choose to become a subscriber. It was a great experience but the project was stopped by the company. Team leader, Remote Customer service Outbound Multi-Vision, Canada, March 2018- May 2019 Remote customer service work. My job is to call customers to make an appointment with them to offer them a window door or roof renovation of their house and everything related to home modeling. I was promoted in this company as a Recruiter and also as a Team Leader after I quit for another job. Remote Customer service and Tech Support IQUALIF, France, April 2020- July 2020 It is software that extracts data in volume or targeted, including addresses, e-mail addresses, and phone numbers: an effective way to expand business prospects, on a B2B and B2C basis. I worked for this company as a customer service and seller, but the contract was terminated because it was not respected by the customer. Remote Customer Service Specialist, Sales Agent Smarter Call Center Solution, United State, Oct 2019 - Present day This is a remote job that I really enjoy. This company has contracts with many other companies that I work with as a sales or customer service representative. I do sales for companies like DR-HO'S which is a very well known company in Canada that sells pain therapy products. I also work for Kalorik where I sell Air Max ovens to customers who need them and provide customer service for these companies. Remote Customer service Specialist, Tech Support Hospitality Wi-Fi LLC, United State, July 2021 – Feb, 2023 Very nice remote work where my qualities were again demonstrated. This company offers internet services to some hotels, more precisely the hotels of the IHG group and many others. My job is to provide technical support to hotels that need it. I always have to make sure that the hotels have a working internet connection and that the customer service is impeccable. The company uses a Cisco system that allows us to work remotely on Internet data and control the Internet network provided to the hotel. FORMATION University UTESA (Dom. Rep): Psychology Utel Dominicana: Computer Engineering – present day CRAAN (HTI) :Receptionist Professional. Customer Service Tube Study:Microsoft Office CENTU (Dom. Rep):- IT Technician - 2010 Cisco Certified Networking Associate (CCNA) 2022- Present day QUALITÉ PROFESSIONNELLES Ability to work in a team and under pressure Autonomy Good organizational skills Dynamism Thoroughness and reliability Liability References will be provided upon request