Abderraouf Hadj Kaci

ABDERRAOUF HADJ KACI-| linkedin.com/in/hadj-kaciabderraouf/ SUMMARY Dedicated and results-driven professional with a robust background as an Application Support Specialist and Inventory Management Specialist. Currently excelling at RamyFood in Reghaia, adept at swiftly resolving issues related to applications, software, and systems. Proven expertise in effective communication with users, collaborating seamlessly with development teams, and ensuring a seamless transition for users during system changes. During my tenure at CIMA MOTORS, I honed my skills as an Inventory Management Specialist, demonstrating proficiency in responding promptly to material requests, managing stock for various branches, and tracking inventory nationally. I possess a keen eye for detail in monitoring vehicle transfers and coordinating dispatches, ensuring optimal stock levels and providing insightful daily reports to management. With a customer-centric approach developed during my role as a Customer Support Agent at Cima Motors, I have a track record of addressing customer complaints promptly and effectively. I excel in responding to customer queries with accuracy, ensuring follow-up, and conducting recall campaigns. My diverse skill set includes conducting training sessions to educate users on new features and updates, making me a valuable asset for enhancing user experience. A proactive problem-solver with excellent communication skills, I am poised to contribute my expertise and commitment to achieving organizational goals. EDUCATION University of Algiers-2- Bouzeréah 2011 - July 2014 Bachelor's, English Language "Language Sciences and Didactics" June CERTIFICATIONS Marketing Digitale Certification. Web Development bootcamp PROFESSIONAL EXPERIENCE GovAssist L1 Customer service representative Remote February 2023 - Present • Providing assistance via calls, emails, and chats through Zendesk. • Guiding customers through the Non-Immigrant VISA application process for their dream visit to the U.S. • Assisting customers step by step, ensuring clarity and efficiency in the application process. RamyFood Réghaïa, Algeria Application Support Specialist 2023 - February 2023 • Addressing and resolving issues related to applications, software, and systems. September • • • • Effective communication with users to gather information about reported problems Collaborating with the development team to convey user feedback and bug reports. Ensuring a smooth transition for users during system changes. Conducting training sessions to educate users on new features and updates. Utest QA tester as a freelancer Remote July 2022 - July 2023 • Proficient in conducting diverse test cases across various software functionalities, including comprehensive testing on Windows and mobile platforms. • Detecting and reporting numerous bugs across multiple projects. • Achieving the highest position, gold rank, on the platform while working on the streaming platform prelaunch testing projects • Proficiently conducting a spectrum of tests including regression, sanity, and bug validation for a streaming platform. • Executed end-to-end and payment testing for a streaming company for their postlaunch product • Knowledge in performing Functional Testing on both Windows and mobile platforms, along with specialized testing for Direct-To-Consumer scenarios. • Executing end-to-end testing/payment testing at a streaming company. Cima Motors Réghaïa, Algeria Inventory Management Specialist September 2023 • Responding promptly to material requests. • Managing stock for various branches. • Tracking inventory across branches and parks at the national level. • Monitoring the transfer of vehicles between different agents and branches. • Coordinating the dispatch of vehicles to various agents and branches. • Providing daily reports on stock status to managers July 2018 - Cima Motors Réghaïa, Algeria Customer Support Agent 2017 - July 2018 • Addressing customer complaints promptly and effectively. • Responding to customer queries in a timely and accurate manner • Ensuring customer follow-up and responding to information requests. • Scheduling appointments. • Conducting recall campaigns. SKILLS Skills: HTML/CSS, Excel,SEO, Zendesk, Basic SQL Languages: French, Arabic March